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You have 24 hours prior to your appointment to cancel or reschedule on our website. Our site is designed to send you appointment reminders via email and or phone, according to the information that you provided. NO SHOWS are charged the remaining balance of the service, any chargebacks will be challenged, and client will be restricted from scheduling future appointments. There is no same day cancellations, however, thank you for the courtesy call. We completely understand that things happen however, please understand that our time and schedule is limited. When appointments are missed, this creates a loss of time, money and accommodation for another client. We appreciate your business and value our client/friendships. Thank you for your continued support and allowing us to service you.