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>>Packages Policy: Programs Designed For Your Goal
To help you maintain your animal at their best, we have designed packages that assist you in those goals. These packages are only available to awesome clients (you of course) and they are only available by pre-purchase. All packages are designed for 1 animal/human, are non-transferable and expire 8 months from purchase.
*If a package needs to be transferred or cancelled due to extenuating circumstances, all used appointments may revert to the full undiscounted fee with the remaining monies unused returned to the client within 30 days.
>> Cancellation & Rescheduling Policy: Because of the energy-intense investment of session prep, all cancellations and reschedules are expected 48 hours in advance, or could be charged the full fee. Your credit card is expected on file for only this reason (and in 10 years we have only had to charge 2 times!)
Cancellations will ONLY be taken by phone call or email.
For animal travel clients: because travel areas and travel feels are grouped appointments, it is very difficult to schedule and split out the travel fees (shared between all horses) Cancellations and rebooks must be done by phone 48 hours prior to the travel day (ex: Thursday 9am for a Saturday travel day). any changes less than 48 hours prior to the travel day will require party to pay their share of the travel fee and possibly up to 50% of the treatment fee (unless they can have someone take that session spot).
***We LOVE when you share us with other animal lovers and amazing people. Share away! Your friends are our friends.***
