Session Policy & Procedure

Participation

I understand and agree that it is my responsibility to inform Tara Crites of any conditions or changes in my health, now and ongoing, that affect my ability to exercise safely. I am not obligated to participate in any activity that I do not wish to do, and understand that it is my right to refuse such participation at any time during my Pilates sessions. The results of any fitness program cannot be guaranteed and my progress depends on my effort, attendance, and healthy cooperation outside the Pilates sessions.

Payment Terms & Refund Policy

I understand that billing is a pre-paid usage and payment must be made before the sessions are scheduled and conducted. All sessions are non-negotiable, non-refundable, and non-transferable. Payment is per session and not per minute accumulation. Insufficient funds returns will be charged $30.00 per check for additional processing costs. Pilates sessions have an expiration date listed on the receipt and all sessions must be completed prior to this expiration date with the exception of a medical leave.

Scheduling

I understand that all sessions require an appointment and must be paid in full prior to scheduling. Planning my appointments in advance will keep my sessions consistent and frequent. Tara cannot guarantee preferred appointment times, but will take every reasonable measure to find a solution. Tara reserves the right to cancel and/or change appointments, offer substitute instructors, and refuse service at any time.

Cancellation Policy

I understand there is a 24 hour cancellation requirement for all appointments. Any appointments cancelled less than 24 hours in advance will be subject to 100% charge of service booked. Duet session clients are responsible for canceling their half of the appointment; otherwise it is assumed the remaining client will upgrade to a private session and keep the appointment. However, if the duet session client #1 does not show or cancels less than 24 hours, client #1 forfeits the session and client #2 does not need to pay the upgrade fee to a private session.

Children & Pets

Children and/or pets are not allowed to sit through the Pilates session even when under close supervision.

Personal Property

Use good judgement in safeguarding any valuables. Tara is not responsible for any client property which is damaged, lost, or stolen.

Dress Code

Please wear appropriate workout clothes and footwear during your Pilates session. Gripping socks are required to maintain hygienic surfaces. No jeans or clothing with hardware such as zippers or metal buttons that could scratch or damage the equipment. Be aware of any clothing that might be loose and revealing when moving.