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We appreciate you booking The Lumen Room. Below is a general overview of some of our policies and restrictions so we can ensure all renters have an enjoyable experience. All of the terms and conditions governing your use of the Studio and the other aspects of our business relationship are at the terms and conditions link below. The terms and conditions contain limitations on our liability and other important provisions allowing us to provide the Studios at the price we do. It is a legal document governing your reservation and rental of the Studio so some of the language is necessarily “legalese”, but we have tried to make it as readable as possible. If you have any questions, do not hesitate to reach out to us at hq@thelumenroom.com.ReservationYour rental time begins promptly at the designated starting time and ends promptly at the designated ending time. Reservation time must include set up, break-down, and clean up. The Studio must be cleaned and vacated by the end of the rental period to respect our fellow creative’s time and efforts. Cancelling or Changing Your ReservationYou can change or cancel your Studio reservation with no additional charge at any time 3 hours before your reservation is set to begin by contacting hq@thelumenroom.com or 469-544-6960. Canceled hours made with packages return to the original package code to be reused. Cancellations and rescheduling requests received within 3 hours of the start time of your reservation are not permitted.Restrictions • All children must be supervised at all times. • Candles must be in holders that prevent wax from dripping on surfaces. • Fireworks (including sparklers) are prohibited. • Nails, tacks or staples may not be used in the walls or woodwork. If tape is used, it must be painter’s tape. • Smoking is prohibited in the Studio and within 25 feet of all building entrances, exits, windows and air take vents. Projects involving smoke machines must have our approval prior to reserving the Studio. • No illicit drug use is permitted, and the Studio reserves the right to terminate the reservation immediately without refund if such activity occurs. • Music or other sound must not be audible beyond the walls, doors, and windows of the Studio. • Set up and breakdown times must fall within the total reservation period reserved. It is the responsibility of Renter and its vendors to set up, breakdown, and move equipment and other items within the Studio. • Renter may not sublease the Studio to any third party. • Company representatives may monitor all activities in the Studio and have the authority to enforce this Agreement. A Company representative may terminate the rental if Group breaches this Agreement or applicable local law.Boudoir PhotographyBoudoir photography is not permitted with our prior permission. Please reach out to hq@thelumenroom.com to discuss. Explicit sexual activity is strictly prohibited. Please keep in mind that the Studios have large windows to allow ample light in the space and, in some instances, are located in shared commercial buildings shared with other tenants.
Damage and Cleaning You are responsible for any damage to the Studio including spills, scratches, excessive wear, marks or stains on furniture, fixtures, floors, or painted surfaces. The Studio and all furnishings and equipment therein must be left clean and in good condition, normal wear and tear excepted. Trash should be in trashcans, equipment returned to its proper place, and any larger trash disposed of in the outside dumpster. If the Studio is not in the same condition when rented, Renter agrees to pay, as applicable (i) a minimum of a $100 cleaning fee (based on the amount of time required to clean the Studio at a rate of $100 per hour); and (ii) the cost to repair and replace any damage done to the Studio and the furnishings and equipment therein caused the Group.
Once you access the Studio, if you feel there is damage to any of the furnishings, equipment, or Studio we should be aware of, please contact us immediately.
Late fees: The guest that books the space will be assessed a late fee. The late fee is calculated by how many minutes past the original reservation the guest or The Group associated with the event leaves the space. The rate is $10/minute every minute past the original reservation. The card on file will be charged the late fee the following day.
We appreciate you choosing The Lumen Room. If you have any questions that are not answered in the terms and conditions below or in the FAQ, do not hesitate to contact us.