1. Personal Coaching

a. You must schedule your classes at least 24 hours in advance.

b. You are encouraged to schedule your classes at least 1 month in advance, particularly during peak

testing/admissions season.

c. You must reschedule your classes at least 24 hours in advance if you are unable to attend. If notice is not

properly served, your lesson shall be forfeited.

d. The recommended duration of coaching is as follows:

i. Test Preparation (ESL) – 30 to 60 hours

ii. Test Preparation (Med/Law) – 10 to 20 hours

iii. Test Preparation (US/MBA) – 15 to 25 hours

iv. Personal Branding - 3 to 4 hours

v. Personal Statement Writing – 6 to 10 hours

vi. Interview Skills – 6 to 10 hours

vii. School / Scholarship Application – 10 to 15 hours; each additional school/scholarship – 6 hours

viii. Career Coaching – 6 to 10 hours

ix. Life Coaching – 10 to 20 hours

e. The recommended duration of each meeting is 1 or 2 hours. Meetings less than 1 hour will be rounded up to

1 hour.

f. If you are late, the meeting will end at the scheduled time, and no additional time will be provided.

2. Changes to Class

All timings, locations, and coaches are subject to change at any time. Icon will notify you of all changes made to your classes via the email address provided during registration.

3. Service Validity Period

Personal coaching services are valid for 3 months from the date of purchase, with the exception of Premier Packages. Premier Precise, Practical, and Perfect Packages are valid for 9 months, 12 months, and 18 months respectively.

4. Withdrawal

i. Personal Coaching

If you change your mind within 7 days (excluding public holidays) of entering this agreement (i.e. the cooling-off period), you will have to submit your request in writing to support@icon-plus.com. We will charge a 15% administration fee based on the total fee paid. Any consumed credits within the cooling-off period will not be refunded. Any requests for refund after the 7-day cooling off period will not be entertained. Unconsumed credits can be transferred to another party and valid according to the original agreement.

ii. Group Class

If you changed your mind more than 7 days (excluding public holidays) from the class commencement date, you will have to submit your request in writing to support@icon-plus.com. We will charge a 15% administration fee based on the total fee paid. Withdrawal from a group class with less than 7 days' (excluding public holidays) from the class commencement date will not be refunded. Fees paid can be converted to credits for other coaching services and are valid for 3 months. From 48 hours before the class commencement date, credit conversion will not be entertained.

5. University Admissions Guarantee

A. Clients who are eligible for the University Admissions Guarantee

a. Purchase at least a Premier Precise package for UK medical school application.

i. Clock a minimum of 20 hours for 4 UK medical schools with acceptance to at least 1 school.

b. Purchase at least a Premier Perfect package for US school application.

i. Clock a minimum of 40 hours for 5 US schools with acceptance to at least 1 school.

B. Clients will receive a refund amounting to the fees paid less an administrative charge of 15% if they are rejected by all

the schools they applied to with Icon.

C. To be eligible for the refund, clients must fulfil all of the following conditions:

a. Submit authentic school transcripts, co-curricular achievement records and standardised test reports to Icon.

b. Work together with their coach on the school selection process. If clients choose to apply with Icon for a

school/course against their coaches’ recommendations, the clients must sign a waiver of the University

Admissions Guarantee.

c. Meet the entry requirements, pre-requisites and conditions of offers for the courses they apply to with Icon.

d. Attend all sessions scheduled with their coaches, subject to the scheduling and rescheduling terms stated below:

i. You must schedule your classes at least 24 hours in advance.

ii. You are encouraged to schedule your classes at least 1 month in advance, particularly during peak

testing/admissions season.

iii. You must reschedule your classes at least 24 hours in advance if you are unable to attend. If notice is not

properly served, your lesson shall be forfeited.

iv. The recommended duration of each meeting is 1 or 2 hours. Meetings less than an hour will be rounded up to

a full hour.

v. If you are late, the meeting will end at the scheduled time, and no additional time will be provided.

e. Complete all preparation and homework, including Gateway pathways, assigned by their coaches.

f. Submit applications to all the schools agreed on by the stipulated deadlines.

g. Provide evidence of which courses and universities they have submitted their applications to, as well as rejection to each.

6. Score Improvement Guarantee

A. Clients who are eligible for the Score Improvement Guarantee must purchase the prerequisite number of hours before coaching commences. The Score Improvement Guarantee will not apply if hours are added after coaching has started.

B. The Score Improvement Guarantee is applicable to qualifying IELTS, TOEFL, PTE, SAT, ACT, LNAT, ISAT, UCAT, GMAT and GRE coaching.

C. Clients will receive a refund amounting to the fees paid, less an administrative charge of 15%, if they do not achieve the score improvement stipulated in the SIG.

D. In order to be eligible, clients must

a. Establish a base score before attending their first lesson by either submitting a valid test score or taking an Icon Diagnostic Test

b. There must be regular lessons conducted within 60 days leading up to the test date. This excludes IELTS, TOEFL, and PTE.

c. For IELTS, TOEFL, and PTE clients, lessons should be conducted at regular intervals (every 3 to 7 days).

d. Attend all sessions scheduled with their coaches, subject to the scheduling and rescheduling terms stated below:

i. You must schedule your classes at least 24 hours in advance.

ii. You are encouraged to schedule your classes at least 1 month in advance, particularly during peak testing/admissions season.

iii. You must reschedule your classes at least 24 hours in advance if you are unable to attend. If notice is not

properly served, your lesson shall be forfeited.

iv. The recommended duration of each meeting is 1 to 2 hours (except for SAT, GMAT, GRE, and ESL which are 2

hours). Meetings less than an hour will be rounded up to a full hour.

v. If you are late, the meeting will end at the scheduled time, and no additional time will be provided.

e. Complete all preparation and homework, including Gateway pathways, assigned by their coaches.

f. Submit an official final test score to Icon.

E. The Score Improvement Guarantee is applicable to base scores starting at the 30th percentile and below the 90th percentile. For the various Score Improvement Guarantees within these percentiles, please refer to the terms and conditions issued with your invoice for the score breakdown.

7. Personal Data

I hereby agree and consent that ICON+ Pte Ltd ("Icon") may collect, use, disclose and process my personal information, including photograph, voice, likeness and image for purposes that include but are not limited to the following: (a) processing my application for and providing me with the services and products of Icon and Icon’s affiliates, business partners and related companies; (b) administering and/or managing my relationship and/or account(s) with Icon; (c) sending me marketing, advertising and promotional information about other products/services that Icon's affiliates, business partners and related companies may be offering, and which Icon believes may be of interest or benefit to me, by way of email, text messages and/or phone call; and (d) publications and marketing for Icon and Icon's affiliates, business partners and related companies. All recordings, articles, quotes, photographs, films, audio or video and/or any reproductions of same in any form, are the property of Icon. Icon, its affiliates, business partners, related companies, employees, representatives and agents are released from any and all claims, demands, costs and liability that may arise from the use of these interviews, recordings, photographs, videotapes or films, and/or any reproductions of same in any form, as described above, arising out of being interviewed, recorded, photographed, videotaped or filmed.

8. Sharing of Resources

All lesson material may not be copied or otherwise reproduced (including electronic or physical).