Terms and Conditions - by using the Oak & Willow Field at The Willow Tree Canine Daycare Lrd, clients agree to the following, all information is also signposted in our field spaces. Please follow the terms of use and some house rules to keep our space clean, safe and tidy:

Enter and leave during your allotted timescale to avoid disrupting the session before or after you. We have added a buffer to the booking times, this is in an attempt to avoid any crossover, however it may happen as we have multiple spaces. Please be aware the space is used by anxious, reactive or unfriendly dogs so please do not allow your dog to meet or greet others.

Strictly all clients are to use a lead on their dog(s) in gangway and car park. This is for the safety of all dog(s) on site.

We must have an up to date copy of your standard vaccinations against leptospirosis, distemper, adenovirus parvovirus and parainfluenza. You must provide vaccinations for all the dog(s) you intend to exercise in our fields and agree by attending that they are healthy enough to exercise in an area which is frequented by others, with full vaccinations and receive regular worm and flea treatment.

If the dog, or any it lives with, is showing any ill health (coughing, diarrhoea, vomiting, general lethargy etc) you will cancel or not attend the session. Sadly with short notice this would be non-refundable.

Field hire is for personal use, not group classes without prearrangement. Of course if you are working with a trainer and you want to have a training session 1 on 1 with your trainer in our field that is agreeable.

If you use our lights, please turn them off after use.

Water bowls provided, water can be filled in the gangway via the tap.

Do not leave human food, wrapper or scraps around. This can prove deadly to dog(s) using the field if they have allergies or intolerances.

Use the black general waste bin provided and clean up after your dog(s) using the yellow dog waste bin provided.

We do not check the fields in-between every use and we charge our prices on the basis it is not a staffed service. Sadly, on occasion clients will not clean up after themselves, we apologise if this affects your booking. Please let us know if this affected you and we can attempt to see a pattern that identifies the client not cleaning up.

If we identify recurring issues with clients not cleaning up or following our requests we will prevent those clients from future bookings.

Please feel free to make use of the toys provided, it is your responsibility to assess them for suitability and safety before using them with your dog(s). Some toys will be unsutible depending on the size of your dog(s). Please place all used toys in the correct box for sanitising after use.

Please do not allow dog(s) to dig in our field, this creates an uneven surface and may contribute to a trip or fall. Please be careful of uneven surfaces.

All users of the field hire do so at their own risk when using all equipment and the space, at certain times of the year the ground can be wet and slippy or uneven where dogs have dug holes. We do our best to avoid this, but please wear appropriate footwear and mind your step.

When booking please be mindful of the weather, we cannot be held responsible for the heat, rain or cold. If you book and do not rearrange at a time more convenient within the approved timescale your booking charge will stand. We appreciate this can be difficult to plan, it is our advice in the heat for example to book last minute, to ensure the weather is suitable for you.

Please be responsible for your children, the equipment is not for them and we do not take any responsibility for children in your care, using this space.

Please do not allow your dog(s) to guard the fenceline.

Packages are non-refundable and sessions are subject to availability.

Cars parking at our facility do so at their own risk for damage, theft, loss or accidents.

Assumption of Risk: by using our space you understand and acknowledge that by hiring and using the space, equipment + toys could have inherent risks, including but not limited to injuries, slips, falls, collisions, bites, scratches, or other accidents to you, your group or the dog(s). We cannot be held responsible for this + by using our facility you agree to indemnify and hold harmless the business from any loss, liability, damage or cost you incur due to your use of the facility.