Terms & Conditions

This Coaching agreement is between the Coach and Client to support a successful and mutually beneficial and understanding relationship over the course of the coaching period.

Business hours and practice

Coaching sessions will be held during Australian Eastern Daylight / Standard times.

It is the Coach's absolute wish to support the Client every step of the way and you are encouraged you to reach out outside of coaching calls, especially when the Client feels they can do with some encouragement or support to the next step.

The best way to reach the Coach with any questions or requests for support outside of scheduled 1:1 coaching sessions will be via Voxer or Whatsapp and email or shared documents as agreed.

The Client will receive a response as soon as possible and this is always endeavoured within 48 hours, excluding the weekends and holiday periods. If longer periods of absence are applicable, the Coach will to the best of their ability keep the Client informed.

Fees and inclusions

ACTIVATE - 6 week - Life, Energy & Mindset Coaching Series (3 sessions) - Beautiful You Coaching Academy Affiliate Partnership offering only

The client will receive:

• 3 x Powerful One-on-One Coaching Sessions (60 min) with the Coach that take place bi-weekly over 12 weeks online via Zoom.
• 1 x Discovery Questionnaire with powerful and thought-provoking questions that help us uncover your most desired areas to work on in the coaching series.
• Optional - Unlimited Coaching Support via App for the Coach to be a sounding board, celebrate wins and provide the Client with feedback and recommendations to move closer toward their goals (through Voxer or Whatsapp voice messaging).

CULTIVATE - 3 month / 14 week - Leadership, Mindset & Energy Coaching Series (6 sessions)

The client will receive:

• 6 x Powerful One-on-One Coaching Sessions (60 min) with the Coach that take place every 2 weeks over 12 weeks online via Zoom.
• 1 x Discovery Questionnaire with powerful and thought-provoking questions that help us uncover your most desired areas to work on in the coaching series.
• 1 x Complimentary Being Profile Assessment + 2-hour Profile Debrief and Coaching
• Optional - An Accountability Tracker in coaching you through Desire-fuelled Goal setting and creating Action-Inspired steps to keep you focused on your dreams and goals.
• Optional - Unlimited Coaching Support via App for the Coach to be a sounding board, celebrate wins and provide the Client with feedback and recommendations to move closer toward their goals (through Voxer or Whatsapp voice messaging).

ELVATE - 6 month / 24 week - Leadership, Mindset & Energy Coaching Series (12 sessions)

The client will receive:

• 12 x of Powerful One-on-One Leadership Coaching Sessions (60 min each) with the Coach that take place bi-weekly (once every 2 weeks) over 24-weeks over Zoom.
• 1 x Discovery Questionnaire with powerful and thought-provoking questions that help us uncover your most desired areas to work on in your VIP coaching series.
• 1 x Complimentary Being Profile Assessment + 2-hour Profile Debrief and Coaching
• Three-monthly Review and Check in Questionnaire to reflect how you’re progressing towards your vision and goals.
• Optional - An Accountability Tracker in coaching you through Desire-fuelled Goal setting and creating Action-Inspired steps to keep you focused on your dreams and goals.
• Optional - Unlimited Coaching Support via App for the Coach to be a sounding board, celebrate wins and provide the Client with feedback and recommendations to move closer toward their goals (through Voxer or Whatsapp voice messaging).
• Optional - Bespoke powerful reflection prompts, tailored coaching worksheets, tools and resources to support your leadership transformation

ELEVATE AMPLIFIED VIP OFFERING (by invitation only)

• Participation in the Elevate ontological Business Venture Building Group Program delivered by Engenesis April 2024 - Mar 2025
• 2x 1:1 Complimentary Being Profile Assessment + Profile Debrief 120 min
• 4x 1:1 Quarterly Strategy & Goal Setting Sessions online via Zoom 90 min
• 16x 1:1 Coaching sessions with Marlous online via Zoom 60 min
• Unlimited support via Voxer, Google Docs, other agreed tools to support you to be in action and create momentum
• Bespoke Accountability & Action partnership to be a sounding board, celebrate wins and provide the Client with feedback and recommendations to move closer toward their goals as agreed

Coaching Commitment

Once the coaching series begins, the Coach considers themself to be fully committed to the Client and their success. This commitment includes for the Client to go through the entire coaching series from start to finish, including the financial commitment that accompanies that. If after the first full session together you feel that a coaching series is no longer right for you, the Coach in conversation with you may refund you the next session in the month you are yet to have, or pro rata from the full payment, and release you from your coaching commitment. Once the series has moved into session two however – the Coach and Client are in all the way and no refund will be available,

Cancellations and Rescheduling

The coaching session time is reserved especially for the Client with preparation done by the Coach ahead of time. The Coach values the time together and knows the Client will too by respecting and keeping to appointments and agreements.

When unexpected things do arise and there is a need to reschedule or cancel the session, no cancellation fees are charged. However, to respect and honour the time and energy of all parties involved, the Client is encouraged wherever possible to please give the Coach as much notice as possible to reschedule. If deemed necessary, the Coach reserves the right to potentially charge a rescheduling and/or late fee when frequent unexpected rescheduling, lateness or cancellation interferes with their schedule and timeline, and would only do so after this is verbally addressed and agreed upon in an open conversation with the Client.

Session Timings

Each coaching session will go for one hour (60 min) maximum unless stated otherwise. In some instances the session may run shorter due to the nature and intensity of energy work, this will count as a complete session in agreement between the Coach and Client.

It is very rare for the Coach to run late for your session. If this does occur the Coach will endeavour, with your permission, to extend your session time.

If the Client arrives late for the appointment, please be aware that due to other appointments or commitments, the Coach may not be able to extend your session time. If the Client is going to be more than ten minutes late for the session, please let the Coach know this with as much notice as possible.

Video conferencing

While conducting video call sessions on Zoom, you are encouraged to use headphones and have your video camera on to support a better experience. If in case cameras are not working, connection via voice call may be suggested and the Client can be assured to be given full attention no matter the circumstances.

Confidentiality

All matters discussed between us whether in person, via phone, video call, messaging apps, or email, remain fully confidential. The Coach will keep and dispose of your records in accordance with appropriate privacy laws.

Actions & Accountability Tracker and Tools

The Client will only gain wonderful momentum in the coaching series if they undertake agreed actions between coaching sessions. A personalised Trello Board Accountability tracker, a Shared folder and documents or other tools may be used to support the Client to achieve their goals. The upkeeping and use of these tools for the Client's benefit is the Client's responsibility. The Coach may support the Client in the setup and navigation of these tools. Client agrees to perform all actions set between sessions and advise the Coach with as much notice as possible if they are not going to be completed. The Client will not hold me responsible for not achieving, (in whole or part), any of their goals and recognises that outside of coaching sessions, stated actions can only be carried out by the Client.

Coaching Methods

The Client acknowledges that the coaching series may be personally challenging and give rise to feelings such as resistance, frustration, stress and annoyance. The Client will not hold the Coach liable for any loss or cost incurred by you in the event of mental, physical, emotional stress or distress caused directly or indirectly in relation to your coaching series. The Client will indemnify the Coach in the event of any such claim.

Intellectual Property

The Client has no right to use or reproduce any of the processes, techniques, presentations, methodologies or materials used by the Coach in the coaching series, outside of the coaching series. The Client must not at any time reproduce materials given to them except for their own personal use. All materials and content shared with the Client are intellectual property unless otherwise referenced.

The Coach agrees to provide services to facilitate the achievement of the Client's coaching goals as per this coaching agreement.

The Client agrees to commit to the coaching series with the Coach to facilitate the achievement of their personal goals as per this coaching agreement.

The Coach and the Client are bound by the terms and conditions of this agreement for the length of the coaching series as per the service package.