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The Garden Guide Gift Experience - Terms and Conditions: The term ‘the client’ or ‘you’ shall mean the person/people or organisation who are buying the gift certificate. You will be responsible for all payments to The Designer. The term 'gift recipient' or 'they' shall mean the person/people that you are giving the gift certificate to. They will be responsible for filling out the pre consultation questionnaire & sending photos or their space no less than 48hours before the appointment and attending the meeting at the time above. The term, ‘the designer’ or ‘the company’ shall mean Zoe Claymore Garden Design Ltd Company number 15273188 who will be responsible to the client to provide one consultation appointment and follow up report within 10 working days after the appointment. The term 'working area' shall me the UK for online consultation. The term 'appointment', or 'consultation' shall mean the zoom meeting with Zoe.
Process and payments: 1. Payment for the service is in full in advance. It is not refundable. 2. They certificates are for one online consultation only and are non transferable to other services. 3. Gift recipients have 12 months from the date of purchase to use their code to redeem their experience. They can do this through booking an appointment online on our website or emailing enquiries@zoeclaymore.com
Cancellation & rescheduling: 4. The gift recipient can reschedule their appointment once up 72hrs before their booked slot. If they cancel or reschedule their appointment after this point they will be considered to have used the certificate and an alternative date will not be provided. 5. The gift recipient is required to fill out a pre meeting questionnaire and provide photos to the designer at least 48 hours before the appointment. They will be sent two email reminders to do this. This is essential in order for the designer to get up to speed. Where this is not done they are considered to have canceled their appointment within 72 hrs and the certificate used. 6. If they do not show up to the appointment, defined as being 10 mins late with no contact beforehand, they will be considered to have canceled the appointment as per clause 4. 7. The gift recipient will be required to agree to the designer's Terms and Conditions when booking the appointment and be made aware of the above.