Agreement between: Charmaine Illenberger DBA Holding Space(Coach) and Client whereby Coach agrees to provide Lighthouse (Program) for Client.
DESCRIPTION: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal potential. Charmaine’s coaching program focuses on personal healing, including, but not limited to, personal fulfillment, completion of projects, and intuitive strategies.
1. Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. While Charmaine Illenberger wholeheartedly believes in your potential for success as a person, that success depends on many factors, including your personal motivation, time committed to the Program, and efficiency in completion of tasks and action items decided upon in consultation with Charmaine Illenberger. Client accepts and agrees that s/he is the one vital element to the Program’s success and that Coach cannot control Client.
2. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider.
3. Client agrees to communicate honestly, be open to feedback and assistance and create the time and attention to participate fully in the program.
COURSE RULES: To the extent that Client interacts with Coach and/or other clients, Client agrees to at all times behave professionally, courteously, and respectfully. The failure to abide by course rules shall be cause for termination of this Agreement. In the event of such termination, Client shall not be entitled to recoup any amounts paid and shall remain responsible for all outstanding amounts of the Fee.
USE OF COURSE MATERIALS: Client consents to recordings being made of sessions during the Program. Holding Space reserves the right to use, at its sole discretion, course materials, videos and audio recordings of courses, and materials submitted by Client in the context of the Program for future lecture, teaching, and marketing materials, and further other goods/services provided by Holding Space, without compensation to the Client.
LIGHTHOUSE | LET'S GO ALL THE WAY The parties agree to engage in a 12- week Lighthouse Program that includes online sessions and meetings through the use of Zoom. The Lighthouse Program includes (7) approximately 90-minute group Zoom sessions and (9) approximately 30-minute individual 1:1 Zoom sessions. Coach will be available to Client by e-mail in between scheduled sessions at the Coach's convenience. Coach may also be available for additional time beyond the sessions listed above, per client’s request at $155/hr.
LIGHTHOUSE | LIGHT THE WAY The parties agree to engage in a 6-week Lighthouse Program that includes online sessions and meetings through the use of Zoom. The Lighthouse Program includes (2) approximately 60-minute group Zoom sessions and (6) approximately 30-minute individual 1:1 Zoom sessions. Coach will be available to Client by e-mail in between scheduled sessions at the Coach's convenience. Coach may also be available for additional time beyond the sessions listed above, per client’s request at $155/hr.
LIGHTHOUSE | IN IT FOR THE LONG HAUL The parties agree to engage in (4) 45-minute 1:1 online sessions through the use of Zoom. These sessions may be scheduled at any time (subject to availability) over the period of 365 days.
LIGHTHOUSE | LET'S GO ALL THE WAY This Program consists of one payment of $1950 prior to or upon scheduling the first session of the second module of the program. Payments are non-refundable regardless of Client’s level of participation. The client may also opt to subscribe to a payment plan of 4 payments of $487.50 every 4 weeks. Should any of the charges fail to go through in the payment plan, client must update their credit card information to reactivate their subscription within 48 hours. If no arrangements for payment is made, this Agreement will be considered terminated and any subsequent sessions from the time of failed payment will be cancelled. In the event of such termination, Client shall not be entitled to recoup any amounts paid and shall remain responsible for all outstanding amounts of the Fee. Once the Lighthouse Program package is purchased, a code will be emailed to Client to enable scheduling of individual 1:1 sessions throughout the program.
LIGHTHOUSE | LIGHT THE WAY This Package consists of one payment of $1200 prior to or upon scheduling the first session of the package. Payments are non-refundable regardless of Client’s level of participation. Once the Lighthouse Program package is purchased, a code will be emailed to Client to enable scheduling of individual 1:1 sessions throughout the program.
LIGHTHOUSE | IN IT FOR THE LONG HAUL This package consists of one payment of $500 prior to or upon scheduling the first session of the package. Payments are non-refundable regardless of Client’s level of participation. Once the Lighthouse Program package is purchased, a code will be emailed to Client to enable scheduling of individual 1:1 sessions throughout the program.
SCHEDULING PROCEDURE: The time of the private coaching meetings will be determined by the Coach and Client based on a mutually agreed upon time as scheduled through www.acuityscheduling.com at least 48 hours prior to the desired appointment day/time. Please note that there are specific windows of session dates available for each module of the program. It is the Client’s responsibility to schedule their sessions in a timely manner through www.acuityscheduling.com at least 48 hours prior to the desired appointment day/time. If Client fails to schedule their appointment for a particular module during the listed window of dates, it is up to the Coach’s discretion and availability to schedule a make-up session.
The Coach will make her best effort to schedule group Zoom sessions during a time that works for all participants. However, in the event Client is unable to attend a group session, the Coach will make her best effort to provide a recording of the session within 48 hours after the session.
AUDIO & VIDEO RECORDING:1:1 Zoom sessions are available to be recorded by client on their own electronic device at no additional charge. Coach does not guarantee the recording will be 100% audible, fully intact, or usable. Coach will not be responsible, nor issue a refund, for non-recording, defective or damaged recordings. Further, the client gives permission to use some of the session material in print or digital/social media for marketing or discussion. Coach guarantees if she uses the information in marketing or discussion it will not be used in conjunction with the client's name or personal information without further written permission from the client.
CONFIDENTIALITY: This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is not considered a legally confidential relationship (like in Medicine or Law). However, the Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.
NO RESALE OF SERVICES PERMITTED: Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Program (including course materials), use of the Program, or access to the Program.
NO TRANSFER OF INTELLECTUAL PROPERTY: Holding Space’s original materials shall be provided to the Client for his/her individual use only. Client shall not be authorized to use any of Holding Space’s intellectual property for Client’s business purposes. Client shall not be authorized to share, copy, distribute, or otherwise disseminate any materials received from Holding Space electronically or otherwise without the prior written consent of Charmaine Illenberger. All intellectual property, shall remain the sole property of Charmaine Illenberger. No license to sell or distribute the Program materials is granted nor implied.
Scheduling of your first Lighthouse session through Acuity Scheduling constitutes your agreement to the terms and conditions as listed above.