BOULDER POINTE

• LESSON POLICIES and BARN RULES
• RELEASE & LIABILITY -Please note, everyone (not just riders) that comes to the barn needs to complete a release and liability form
• Being that we are in the process of transitioning to this new Acuity System, it is important that EVERYONE completes the “New Student Forms.” This will ensure all important client forms are organized and accessible in this system in which we will continue to build and grow with.

• Purchase individually or by subscription/package
• A Subscription/package is a 3 month commitment (a total of 13 lessons). If you purchase this, the total cost is divided into 3 months. The first payment will be at time of purchase, the second will be the same time the following month and the last payment will be the same time on the third month. For example, if purchased on 10/30/19 (first payment), 11/30 (second payment) and 12/30 (the final payment). Please keep this in mind if you are purchasing more than one subscription or have previously purchased a subscription.
• There are no refunds for subscriptions, as it is a 3 month commitment
• After completing the purchase for a lesson individually or by subscription, please be sure to schedule the lesson and apply that payment. Purchasing a subscription alone does not ensure your lesson spot.
• PLEASE NOTE, LESSON PACKAGES/SUBSCRIPTIONS ARE FOR WEEKLY STUDENTS ONLY AND MUST BE USED WITHIN 3 MONTHS. EVERY 3 MONTHS YOU WILL BE ABLE TO SIGN UP AGAIN FOR AN ADDITIONAL THREE MONTHS OF LESSONS (A TOTAL OF 13 LESSONS).

LESSON FORMAT & EXPECTATIONS

• Riders are expected to be ready to go on time.
• Students may not go into stalls or paddocks unless instructed to do so.
• Horses must be brought in and out on a lead rope, please do not bring the horses in and out by only their halter.
• Lessons cannot be transferred from one client to another.

SCHEDULING APPOINTMENTS

• ALL appointments are to be scheduled BY THE CLIENT VIA ACUITY.
• Purchasing the Package/Subscription does not reserve your weekly lesson spot, the client must also schedule those lessons via Acuity. If you choose to purchase the package/subscription please be sure to register for all 13 lessons right away to ensure your weekly lesson spot is reserved.
• We will NOT accept any appointment requests/changes via text, email, phone call or in person

24-HOUR CANCELLATION POLICY

• The 24-hour Cancellation Policy will be strictly enforced. Due to the high demand of students enrolled and inquiring about lessons, frequent cancellations or “no show, no call” occurrences may result in the risk of losing your spot and/or being charged for that lesson.
• The expectation is that you attend your lessons weekly.
• Please note, that if you need to make schedule changes within 24 hours of your scheduled lesson, Acuity will not allow you to do so. We understand that in certain circumstances a 24-hour notice is not possible and in the event of those situations, it is expected that you call Boulder Pointe directly

SCHEDULE CHANGES NOT WITHIN 24-HOURS

• It is the responsibility of the student or parent to reschedule the via Acuity.
• We will no longer be doing schedule changes via text, phone, email, etc.
• Lesson credits will not roll over, as we have limited space.
• Due to the number of students enrolled in lessons and the high demand of students inquiring about lesson spots, frequent rescheduling may result in the loss of your weekly lesson spot.
• If you purchase a package/subscription, it is the responsibility of the client to reschedule via Acuity within that 3-month period of the subscription.
• Please note, being that spots are limited, if the client is unable to reschedule one or more missed lessons during the subscription period, the client’s lesson(s) may be forfeited.
• NO schedule changes/make-ups are allowed for those enrolled in the New Rider’s Group 12-week or 9 week session.

SIGNING IN FOR LESSONS

• There will be a sign-in sheet at each lesson and all riders are expected to sign in. If the rider is under the age of 16, the parent/guardian is expected to sign them in.

HOLIDAYS

• THERE WILL BE NO LESSONS HELD ON THE FOLLOWING HOLIDAYS:
  
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Years Day
  • Easter
• Please note, the instructors will plan accordingly with students to arrange for alternative days and times for students to make up lessons that are impacted by the Holidays. These make-up lessons will be added to the Acuity System

INSTRUCTOR CHANGES:

• If an instructor is sick/unable to teach their scheduled lesson(s) for any reason, another instructor will fill in and teach the scheduled lessons. If we are unable to provide a substitute instructor, a Boulder Pointe Staff member will call each student to cancel and we will schedule a make-up lesson

WORKING STUDENTS

• Please sign up for your shifts via Acuity
• SIGN IN & OUT
• Working students are expected to sign in and out (Each student will have their own folder which includes a monthly sheet for signing in and out, and documenting work performed).
• If Working Student is UNDER THE AGE OF 16, then they MUST be signed in by a parent/guardian
• If Working Students do not sign in & out, Hoof Pointes will not be applied to that shift

WEATHER CONDITIONS

• Please plan accordingly, as lessons will continue as scheduled rain/shine!
• If in the event any changes are made to lessons due to extreme weather conditions, a Boulder Pointe Staff will contact each client personally via phone.

HALF LEASE

• All lease requests must first be approved by Andrea/Ashley/Melissa-Please begin by completing the lease request form via Acuity
• Price: $275.00 per month
• A locker rental is not included, but can be added for an additional monthly charge ($30 per month for a 1/2 locker or $60 per month for a full)

CAMPS

• Unfortunately, there are no refunds/make-ups for camps

TERMS & CONDITIONS