Schedule Appointment with SWIMURBAN

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Notes to Business (your address or any special notes about your order)

Item	Quantity	Total
Adult Beginner 2-Class Package		$99.00
Total: $99.00	Coupon:

BOOKING CREDIT POLICY:

This is your order, you must now book your class after your order purchase. When booking your credit, there are no last minute bookings or changes. You must book your class credit at least 8 hours in advance before class starts.

STUDENT POLICY:

Students must be ready to enter pool promptly at scheduled class time. Please arrive with enough time before class time to change, secure belongings, and for check-in with DECK COORDINATOR, with whom you must check in with, 5 minutes prior to class. Please do not approach the pool to enter, and DO NOT approach the instructors. Please be considerate to our swimming instructors and program schedule when booking your and arriving for your slot. The program will secure your spot & the deck coordinator and instructor will expect you to be there for the time you are booked.

RESCHEDULING POLICY:

How do I reschedule my class appointment? Please look at your class confirmation email. At the bottom of your email you'll find the rescheduling option. Rescheduling a class must be done at least 48 hours in advance. Rescheduling within 48 hours is considered a forfeit credit.

WOKE UP SICK?

Please email SWIMURBAN a doctors note to reschedule within 48 hours of a class.

REFUND POLICY:

There are no refunds if any of the credits in the package have been used. You have 48 hours to cancel any new purchase order.

CANCELING MEMBERSHIP:

Already existing members must notify SWIMURBAN at least 15 days prior to the next monthly charge. Members must call or email to cancel their subscription. Any remaining monthly class credits must be used by the student before canceling. SWIMURBAN is not responsible for remaining class credits.

WHAT TO WEAR?

Student must wear swimming cap & goggles (recommended) while in session. If a student is not wearing a swimming cap he/she may not be able to join the class. A swimming cap can be purchased on the pool deck for $10 each. For students in parent and child classes, only the adult needs to wear the swimming cap. No swimming goggles in parent & child needed. Please bring a lock to put away your belongings in the locker room area. SWIMURBAN is not responsible for lost items.

ARRIVAL & DEPARTING INSTRUCTIONS POLICY:

If you have any questions or feedback please speak to a DECK COORDINATOR when you are on pool deck. For safety and policy reasons, DO NOT approach or talk to instructors. Instructors must start & end classes on time. There is no exchanging contact information or external communication with SWIM URBAN instructors. If you have questions, please email SWIMURBAN @ info@swimurban.com.