Payment Methods and Make-up Policies
1. Lessons will be paid for before they can be scheduled. This will be done through our Acuity Scheduling that can be accessed through our website, the link in payment confirmations, or via their Scheduling App. To use the app, use the business link: ponytailacres.as.me
2. Scheduling will be done through the website: http://ponytailacres.org/lessonschedulecurrent/ password: student! . Please make sure you have an account with Acuity. Further information on Acuity can be found on another page. Horse Shows and Clinics are also posted to the calendar on the above website. Scheduling Limits through Acuity: - There must be 30 hours prior to the start of the lesson for it to show up as available for you to schedule. If you want to get into a lesson slot last minute, please send a message to your instructor. - If the lesson is full (max number of riders in the lesson) it will not appear and the next available lesson of that level will appear as available. - You cannot cancel your lessons, but may reschedule them if it is 24hours prior to the start of the lesson. It is strongly recommended that when you get your first reminder that you have a lesson that your rider has a lesson you know you cannot make, to let your instructor know ASAP as well as reschedule your lesson.
3. Class costs are:
4. All text, fb messenger, or email communications with Instructors, Barn Managers, Head Trainer, and Barn Owner must be by someone over the age of 18. If a minor is communicating with the instructor via text, a parent or guardian must be on the text stream to keep Instructor in line with the SafeSport Policy. Minors should not “friend” their instructors on Facebook or other social media for the same reason. They may however, “Follow” them on their social media pages.
5. Please be on time for your lesson, it is not fair for the other students to have to wait for your rider. There will be no refunds for classes missed, no show or otherwise.
6. Our barn uses Remind (app and desktop versions available) to keep everyone updated with weather related rescheduling for lessons, as well as the goings on of the farm. Ask your instructor for instructions on how to join the Remind App.
Lessons are run on a fairly tight schedule and you may not get to talk to your rider’s instructor for updates on progress and things your rider can work on at home. If you need to talk to your instructor you may call/text Mrs Dawn at 404-317-1052 and leave a message, call or text your instructor directly between the hours of 10:00am and 6:00 pm Monday through Friday, or if the message is not urgent send an email email@example.com and your message will be forwarded to your instructor.
Code of Conduct
Pony Tail Acres is proud of its reputation for good sportsmanship, horsemanship, teamwork, and well-behaved students and parents. Pony Tail Acres expects appropriate behavior from all students, parents and other guests present at any farm activity, on or off property. Inappropriate behavior is, but not limited to: possession, use, or distribution of any illegal drugs or alcohol; assault – on a person or animal; profanity, vulgar language, or gestures; harassment – using words or actions that intimidate, threaten, bully, or persecute others; cheating; abusing a horse.
Any rider or parent found not conforming to the Code of Conduct is subject to the following actions; immediate suspension or expulsion of an individual from the lesson program, the farm, Pony Club, or competition depending on the severity of the offense.
SAFESPORT CODE FOR THE U.S. OLYMPIC AND PARALYMPIC MOVEMENT
Effective March 3, 2017
The U.S. Olympic and Paralympic Movement is committed to creating and maintaining a sport community where all persons who participate in sport programs and activities can work and learn together in an atmosphere free of all forms of emotional, physical and sexual misconduct. The U.S. Center for SafeSport’s Response and Resolution Office (Office) has issued this SafeSport Code for the U.S. Olympic and Paralympic Movement (Code) and its appendices (collectively, Code) pursuant to the Center’s authority under the United States Olympic Committee’s (USOC) Bylaws.
Individuals within the Office’s jurisdiction are responsible for knowing the information, policies and procedures outlined in this Code and its related policies. The Office reserves the right to make changes to this document as necessary. Once posted online, changes are effective immediately unless otherwise noted.