Dog training and behaviour consultations – Terms and conditionsThese T&Cs are in the interest of safety, welfare and responsibility for our clients. Please ensure you have read and understood them before you make a booking. Upon making payment for services you are deemed to have read, understood and accepted these terms and conditions.We aim to work with you and your dog using up-to-date, force free and reward based training. Harsh handling or aversive methods/equipment will not be tolerated; this includes but is not limited to pinch/prong collars, electric collars, compressed air sprays and water sprays. Your trainer reserves the right to cut short a session if these specifications are not followed and if this is the case, a refund will not be issued.Payment should be made at the time of booking unless agreed in advance with Hound About Town. Until payment is made your booking is not confirmed and your slot may be reserved by someone else. We only accept online bookings.Cancellation of a session must be at least 72 hours in advance of your appointment otherwise your booking will be forfeit and you will be charged the full fee. Where possible your booking will be rearranged to a time mutually agreeable or replaced with an online session using Zoom. Refunds will not be issued unless there are exceptional circumstances.Dogs must always be kept under control when we enter your premises. Failure to do so and any injury caused by your dog being out of control will be your full responsibility. We carry comprehensive insurance (Cliverton); however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.Any photos taken may be used for marketing on our website, Facebook or other marketing. We may also use photos of dogs and handlers to celebrate achievements on Facebook. If you would rather not have photos of your dog used in this way please let us know at time of booking.