Terms and Conditions

Payment policy for Kitchen NV (KNV)

Please note all purchases made through the website to KNV are non-refundable however may be transferable to another class or date if our rescheduling terms and conditions are met or if previously discussed with KNV.

KNV accepts payments via our website on in person at our premises Shop 1/5 Gilmore Place Queanbeyan West, NSW, 2620 by appointment. Pre-purchased gift vouchers are also regarded as payment. To book a class with a pre-paid gift certificate you can book online using your voucher number for payment.

When your booking is complete and processed successfully you will receive an automated email. This is your booking confirmation. Should you not receive your confirmation email, please phone us immediately to confirm your email address.

Cancellation and Transfer Policy

KNV reserves the right to cancel or reschedule a class for reasons concerning KNV. If a class has been cancelled due to low attendance, sickness or any other matter regarding KNV, all students will be notified as soon as is possible before the class commencement date and the option to reschedule to another date, or full refund provided.

In the event you need to change or cancel a cooking class reservation please provide as much notice as possible. We keep our classes small and intimate and spend time preparing for each class including purchasing fresh produce to ensure we provide you with the best possible ingredients and experience for yourself and fellow participants. As a place has been held for you in the class, we appreciate being advised if you cannot attend so that we can try and refill the vacant spots and so ingredients do not go to waste.

If you need to change your reservation for any reason, we ask for as much notice as possible so that we have ample time to either try and refill your spots or regretfully notify other guests with as much notice as possible if a class becomes too low in numbers and we need to postpone.
Minimum numbers are required for us to cover the cost of proceeding with a scheduled class. Unfortunately, we may need to reschedule the date of a class. Kitchen NV reserves the right to reschedule the class due to low attendance, sickness or any other matter regarding Kitchen NV. In the event that the class is rescheduled participants will be notified as soon as possible before the class and the option to reschedule to another date, a credit note valid for 1 year or full refund provided. Minimum numbers required for a class to proceed will be 4 participants. Should the number fall below this, it is not viable for us to proceed with the class and we will contact remaining participants as soon as possible with further options. Should this need to happen we apologise in advance however appreciate your understanding and hope to reschedule you to the next soonest possible date.
21 days before a class takes place, the booking is non-refundable however the booking can be converted to a credit, valid for 1 year. For bookings of 1-2 guests, up to 5 business days before your class takes place we would be happy to transfer your booking to another date or leave your booking as a credit until you are ready to rebook for no charge. As we finalise numbers and our orders a week in advance, any change requests 7 days prior (and no later than 5 days) before your cooking class will incur a charge of $50pp which will help to cover the costs associated with the running the cooking class such as the ingredients which would have already been catered for you, the spots held for you which are less likely to refill and the cost of the chef.
2 days and within before the day of your class, the booking is unable to be rescheduled. If you are unable to attend for any reason, the ticket is transferable and you are more than welcome to send someone else in your place provided they are not experiencing any symptoms or have been deemed a COVID-19 close contact. Please note that any cancellations within this time frame or no-shows on the day will result in the reservation being forfeited.
For reservations of 3+ guests please be advised that 10+ days notice is required to change the date at no extra charge; within 10 days to 8 days before the class a $50pp transfer fee will apply and within 7 days of the class, the class is transferable to another person to attend in your place.
Any exceptions are at the discretion of Kitchen NV Management. Please contact us at your soonest convenience so we can assist you.
Should Kitchen NV need to cancel a cooking class for any reason we will notify participants as soon as possible and ALL BOOKINGS will be offered the option of rescheduling to a future date or a credit note or full refund for that class.

If you have any queries or concerns please do not hesitate to contact us.

General Terms and conditions when attending KNV

RIGHT TO REFUSE: KNV holds the right to refuse a student to attend a class if the instructor feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class.
RELEASE OF LIABILITY: When participating in a KNV class/dinner/event, whereby the student/participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the student releases, indemnifies and excludes Julia Zanetti, Kitchen NV and its employees from any and all liability of any kind for any damage or injury incurred while attending or visiting KNV. The student/participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled class/dinner/event.
START TIME: Classes run by KNV will start on time. We advise students to arrive 10 minutes early to minimise the chance of missing any of their lesson time. If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as KNV instructors will not have the time to interrupt the class and begin again for every late student.
DAMAGE/LOSS OF PERSONAL PROPERTY: KNV will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class/event/function. KNV is not responsible for the loss or damage of personal items in any form. If a student does happen to leave an item in class, the student has 14 days to retrieve the item otherwise KNV will donate it to charity.
DAMAGE/LOSS OF KNV PROPERTY: The student or function organiser may be held financially responsible for any damage to or loss of KNV property during the class/event/function. The cost of repairing any damage to walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.
BYO: We adhere to all RSA rules & responsibilities. No alcoholic beverage is to be consumed past the stable doors in the commercial kitchen area. No alcohol is to be consumed during food preparation. Bottled and tap water are available for all classes.
CIRCUMSTANCES BEYOND THE CONTROL OF KNV: Should KNV be unable to provide for your class or function due to circumstances beyond the control of KNV, KNV is not responsible for any costs, damages or expenses that you may suffer or incur.
WEBSITE: This website is owned and operated by Kitchen NV. The use of this website is subject to our terms and conditions.