Full terms and conditions can be found here: https://www.riversidenaturalhealthcentre.co.uk/terms-and-conditions/

Important Points:

By accepting these terms and conditions you understand that you will be receiving a treatment, and this may include physical contact, piercing of the skin (acupuncture/Dry needling/Hijama) and sources of heat. You also understand and accept that as a natural by-product of these treatments’ marks including but not limited to bruises and minor abrasions may occur.

During the consultation and treatment, you will be asked personal questions relating to your life, health, and medical history.

During the consultation you may have to disrobe but modesty coverings are available.

Cancellations within 48 hours will not be refunded but may be rescheduled depending on the therapist’s calendar, there are no exceptions to this. All refunds will incur a £5 admin fee to cover the cost incurred from the payment processor.

Late rescheduling, within 24 hours, is at our discretion and may incur a £5 admin fee.

If you are late by 20% of your treatment time (eg 12mins for a 60min appointment) we cannot guarantee your treatment will happen, this will still incur a full charge.

Please note: Once a package has been redeemed, even in part, they're non refundable.