Please note that services purchased do expire after 365 days
Class Cancellation/Refund PolicyIf you would like to cancel a class you have registered for we require a minimum of 7 days notice for a refund minus a service charge of $10.00.
All classes and training services are non-refundable.
We are happy to give you a credit for services and this can be transferred to friends or family within our service area and if deemed an appropriate fit.
48 hour cancellation required for all private appointments or session will be forfeited. Please note that services purchased expire after 1 year from date of purchase.
We can not offer make up sessions for classes. Puppy students may miss 1 class out of the set, if you miss 2 classes you will unfortunately forfeit the set.
Health & Temperament
Dogs that are sick or recovering from illness are not permitted to partake in class. If your dog is not neutered or spayed please disclose this as we may have to ensure they are safe during class or sessions. If your dog is in heat they may not attend classes or sessions. You may attend class without your dog in these cases and this is encouraged.
Please ensure your dog is up to date on necessary vaccines or has had a recent titre.
If your dog has a bite history you must disclose this at time of registration. Those with a bite history must be safe during classes and if muzzle trained wear a muzzle. If they are not yet muzzle trained please contact me so we can ensure they are introduced to this equipment in the correct way.
I do reserve the right, in the name of safety for everyone, to decide that group classes are not a fit for your dog if their behaviour is not acceptable or productive for the environment. If this is the case, we will make arrangements for private training and apply a credit towards such from the initial payment made for the class.
Children under the age of 16 must be supervised by one adult who is NOT the main handler for the dog in class. Each dog must have a focused and dedicated handler that is not distracted. 1 child welcome to attend and must be able to remain seated for the duration of the class unless working with their dog.
Dogs in Class
All dogs must remain on leash at all times unless instructed otherwise. No dog-dog interaction on the premises unless permission has been granted, this is for the safety of students and dogs.
The client has the right to refuse any part of the functional assessment, training class and/or behavior change program including any training exercises they feel are inappropriate. It is recommended that client openly communicates with the trainer/behavior consultant, and the behavior change or training program may be adjusted to reflect the client’s wishes. The client has the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.
Payment must be made during registration process or upon arrival at first class in the form of credit card, cheque or cash. Email money transfers and Paypal payments can be sent to firstname.lastname@example.org. NSF cheques or payments are subject to a $45 dollar fee. After payment for services is made refunds are not offered. As a small business I hope you can understand my limitations once payment has been made.