CANCELLATION POLICY (APPOINTMENT-BASED SERVICES): Catapult Acting, LLC has a 24 hour cancellation policy for appointment-based services. If the appointment is cancelled within that window, 100% of the payment/credit will be forfeited. PLEASE NOTE: If the session is being booked for the same day, the client will already be within the cancellation window & payment will be forfeited if the appointment is cancelled. PLEASE ALSO NOTE: that if you cancel this appointment yourself, refunds are not automated. You will need to contact the office to receive a full refund (if applicable): info@catapultacting.com or call 404-500-7897.

Appointment-Based Package Bundles (including Black Friday Bundle Sale): After 24 hours, the cost of the package is not refundable. Within 1 week of purchase, the cost of package can be applied to another Catapult appointment based service (not classes or workshops). After 1 week of purchase, no changes can be made to the package. Package can be used with any coach within the same tier of service. Package is not refundable if a coach is no longer available at Catapult, but can be used with any other coach in the same tier or lower. All appointments made within the package must still adhere to the 24-hr prior CANCELLATION POLICY that is outlined in first paragraph above.

Catapult Acting’s Showcase Prep Package has a strict 24 hour after purchase cancellation policy. You can receive a full refund 24 hours after purchase. After 24 hours has past, there is not an opportunity for a refund or credit. This is due to the limited number of packages available and limited sales window for purchase. There are two 60-min private appointments included in this package. After you make the appointment, you can change the appointment time OUTSIDE of the 24 hr window before the appointment. If you need to change the appointment time within 24 hours a $75 fee will be charged. This is due to the nature of how Catapult pays our coaches. Catapult cannot guarantee coaches availablility outside of school hours, so please understand this is a risk taken by the purchaser of the package, and appointments might need to occur during school hours, or can select another coach of equal or lesser value, or can upgrade coach with extra fee. This Showcase Prep package includes access to all three “Prep” workshops which are designed to be hands on for parents to learn how to get their actor's resume and Actors Access set up. These workshops will generally be the same, therefore parents can choose to attend one, two or all three of these workshops, depending on how much help they desire. Catapult will not monitor if parents have attended a workshop or not, this is completely the parent’s responsibility to attend these workshops. If parent or actor does not attend one or more of these prep workshops, no refund will be provided. The Zoom with Erik Lingvall will be recorded and available for viewing for one week post appointment, then will not be available.