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In my experience, coaching works best when both parties show up to the process to the best of their abilities. I'll do my bit by being on time, being present, being in a quiet space conducive for coaching and listening mindfully when you speak. I ask that you show up with all of you too. Strong emotions are welcome, as is a willingness to engage, discuss and debate, with kindness and respect. I won't know all the answers to your questions and challenges and I don't promise to 'fix' you or your life. I will, however, do my utmost to support and guide you and help you make the decisions that are right for you. To do my job well, I ask lots of questions. If at any stage, this feels overwhelming and you need a break or a timeout, please speak up! As the client, you're always in the driving seat and get to set the pace and the direction for our time together. There is no need to protect my feelings or please me! You're here because you've recognised you want something to be different in your life. I'm here to support you doing that. It probably won't always be easy or comfortable, but my intention is always to be kind, even if gentle butt-kicking is required at times.
You're free to book the sessions in your package as often as works for you. Depending on the work we're doing, weekly or every 2 weeks generally works well. Sometimes, you might need to leave bit longer between sessions to integrate what we've been working on. I find that bigger gaps between sessions can detract from the work we're doing and make it more difficult in the long run to bring about change. I'm always happy to discuss this with you, and am a big supporter of keeping things flexible (within reason for both parties of course!). Please note that it will be your responsibility as the client to book your sessions - I trust your ability to discern what you need and encourage you to take ownership of our time together.
While I will prompt you to book your next session if I notice a longer than usual gap between sessions, I'll consider the package complete if more than 3 months passes without the next session being booked or communications between us that explain what's going on. Remaining unused sessions will be considered cancelled at this point.
I'm happy for you drop me a quick email between sessions for a quick check in or steer. If this becomes excessive, however, or starts to take up unreasonable amounts of my time, I may ask you to 'convert' one of your sessions to email or text time to keep things fair and square all round. I hope we can discuss this rationally should the need arise!
Whatever we discuss, stays with us. I won't share it with a third party without your permission unless I consider you to be at risk to yourself or others. From time to time, I may request your permission to discuss some aspects of our coaching with a supervisor / mentor so that I can keep developing my skills and improving the way I support you. If this happens, I won't disclose any details that might identify you.
Sessions can be rescheduled more than 24 hours before the session time with no penalty. For cancellations within 24 hours or no shows, the session cost will be payable and a session will be deducted from the number of sessions purchased as part of the package. Common sense and human decency will be applied wherever possible from my side as the Coach, and hopefully from your side as the Client too!
I'm committed to helping you achieve the change we agree on in our initial discovery call and intake session. Sometimes, though, life takes us on detours we weren't expecting and initial objectives may change as we work together. That's not to say you won't get results - they may simply look and feel different to what we were both expecting at the outset. Should you experience dissatisfaction with my services along the way, I hope we'll be able to resolve this amicably and constructively for both parties. I'm open to working with you to make this coaching package work for you. If this is not possible, I'm happy to negotiate a refund for any unused coaching sessions, subject to a $100 admin fee.
Please note that coaching is not meant to play the role of therapy. If we encounter challenges beyond my scope as a coach in the course of our work together, I may suggest you seek additional therapeutic support outside of our arrangement. Please know this is always meant to support you, even if it may feel uncomfortable to discuss at the time. I want to make sure I stay within my own scope of practice and that you ultimately get the support and resources you need. The road to wellbeing and healing can be challenging, requiring many layers of support and a range of tools - where I'm not able to provide these for you, I'll do my best to help you find what we decide together will support you best.
If you have any questions about what's included here, please contact me before you accept these terms and conditions. I'm committed to transparent, open communication right from the beginning of our engagement and I welcome clarification. It's important to me that we both know what we're getting into as we engage with each other.
