I have made sure I provided my full contact information and shipping address. It could take up to 10 weeks to receive gown back depending on the season. A box, form with directions will be shipped to the address provided. Please hold onto any hangers and your garment bag, unbustle your dress and follow the directions. A veil and be included IF you are getting your gown cleaned and preserved for free. Shoes are extra. Please reach out to Malinda. If your dress is being cleaned ONLY it will be shipped back in a large box and wrapped in tissue. This is not for storage purposes, just to clean the dress. Perservation will only provide the dress back in the correct storage container.