I understand: - I may rollover unused appointments, if a rollover balance is left after cancellation the cash value is retained on file for my future use. Gift Certificates or cash refunds will not be issued for this balance.
- if I am unable to make my scheduled appointment I may send a spouse, family member, or friend in my place. It is up to me, the member, to collect payment from substitute. I will not make additional appointments for my friends and family.