Keylab

Prior to checking out, please check the box to acknowledge you have read and accept our studio policies listed below.

Thank you!

SUBSCRIPTION PAYMENTS

• Subscribers agree to be charged a flat monthly rate via automatic payment.
• Subscribers are not being charged for lessons or classes occurring on dates the studio is closed, and no make up is necessary for these dates.
• You will be billed once per month on the same date each month.
• If you would like a lesson on a date the studio is closed, please contact Keylab and we will contact the instructor to see if they can accommodate your request.
• Please check our studio calendar to see dates that lessons or classes will not be held.
• Songlab subscriptions run through the last payment due for the program.
• Monthly lesson subscriptions are active until cancelled.

CHILDREN’S LESSON SUBSCRIPTIONS

• After the initial trial lesson, families must be enrolled in a monthly lesson subscription to confirm their child’s weekly time slot
• Once your subscription has been set up we will book your lessons on your teacher's calendar and you will receive a booking confirmation email with all of your lesson dates for the year.
• The lesson location, or the teacher's Zoom link for virtual lessons, will be included in your lesson confirmation and reminders
• You will receive reminder emails for each lesson 24 hours prior the class or lesson
• Lesson subscriptions run monthly until cancelled.

SONGLAB SUBSCRIPTIONS

• Songlab is a 9 month program, and by subscribing here you are agreeing to enroll for the duration of the program and pay either in full or via automatic monthly payments.
• Total tuition if you enroll at the beginning of the program is $1980, payable in full or via monthly installment payments.
• If you enroll after the program starts, tuition will be $220 x however many months are left in the program, payable.
• There is a trial enrollment period until November 15th. Families enrolling after November 15th will have a 2 week trial period to evaluate the program before being committed for the rest of the school year.

COVID AFFECTED LESSONS & CLASSES

Please check our home page for updates on how we will be dealing with Covid-19, or contact us for more info

SONGLAB - If a single student needs to miss a Songlab class for Covid related circumstances, we will offer a private one on one session with an instructor to be scheduled during the week of the missed class. If we need to move to remote classes due to Covid related school closures and/or public health recommendations or mandates, we will offer a 45 minute virtual group class during at your child's normal Songlab time, and a separate virtual 30 minute one on one session with an instructor (to be scheduled during the week of the missed class, and not necessarily on their regular Songlab day) to help make sure students continue to progress during the remote classes.

PRIVATE LESSONS - if your child needs to miss a lesson for a covid related reason, we will offer a make up lesson or a credit to be applied towards future lessons, camps, or classes.

CANCELLING YOUR SUBSCRIPTION

• PRIVATE LESSONS
  • We do not process partial refunds for tuition, and families who cancel lessons will be charged in full for the month in which they cancel lessons.
  • Cancel anytime before the 15th of the month to avoid being charged for the next monthly installment.
  • If you cancel on or after the 15th of the month, your card will be charged in full for the current and following month's installment payments, but no further charges will be applied for your subscription.
• SONGLAB
  • Cancel before November 15th and you will not be billed for any remaining tuition due for December-June.
  • Cancel on or after November 15th, and you are agreeing to allow us to charge your card on file for 50% of the remaining tuition due for the program, or for you to arrange to pay this amount via check or cash at the studio no later than 30 days from notification of cancelling your enrollment.

FAILED SUBSCRIPTION PAYMENTS

• If for any reason we are not able to process a subscription payment to your card on file, you agree to either update the card info as soon as possible, or to provide an alternative payment method and pay balance due in full no later than 30 days from the date of the original failed transaction.
• We reserve the right to cancel any unpaid lessons if we do not receive updated payment information in a timely manner, and if so, your time slot will be made available to other students.

EXTENDED ABSENCE FOR SUBSCRIPTIONS

• If you will be away for an extended time during your lesson subscription, we will be happy to work with you on pro-rating or adjusting subscription charges with at least 30 days notice of the schedule change.
• For Songlab, no adjustment will be possible for extended absences.

RECITALS & PERFORMANCE OPPORTUNITIES

• We hold an optional recital at the end of the year for our students, and also offer students several opportunities during the year to participate in virtual recitals and group multimedia projects. If you are interested in participating in a recital or group performance, please contact us for more information.

GIFT CERTIFICATES

• When you purchase a gift certificate, we will send you a code that the recipient can use to book their lessons online at keylab.nyc
• We are also happy to help select a teacher and schedule their lessons if that is more convenient.
• If you would like a digital gift certificate emailed to you, please contact us with the name of the recipient and any message you would like included.
• Gift certificates are valid for 1 year from date of purchase.