All sales are final, no refunds, no exchange. There is no cash back or tips on gift certificates. Gift certificates can be used only towards regular/ full amount appointments or skin care products purchase; they are not accepted to purchase a specials packages nor deals. They must be used withing specific time stated for every offer. Om SPA is not responsible for stolen or lost gift cards/packages; there is no gift cards/ money replacement over lost or stolen gift certificates and/or packages.