Payment and Cancellation Policy – Test Prep (updated September 1, 2018)
Please read the entirety of this payment and cancellation policy.

By scheduling any service with All A Tutoring, you (the payer) are agreeing to the following terms:

IN BRIEF
- Payments must be made in advance of any session unless other arrangements have been made.
- Cancellations must be made with at least 2-4 days’ notice, or no credit or refund will be made.

PAYMENTS
Deposits of either 50% or 100% are required for all services and classes and are due upon scheduling.
Full payments are due 2-4 weeks in advance of the service date, depending on the service. Invoices for full payments will clarify expected payments per service. If payments are delayed, All A Tutoring reserves the right to remove the reservation from the schedule due to lack of timely full payment.
Full payments are due immediately if the time from scheduling to service is less than the required above-mentioned times. If full payment is not made within 72 hours of scheduling and before service is rendered, All A Tutoring reserves the right to remove the reservation from the schedule due to lack of timely full payment.
Full payments are due for multiple session packages at the time of purchase, and no refunds are available. Sessions purchased with multiple session packages must be redeemed within 180 days of purchase. Packages are not transferable except to siblings within the same family and household.
Chargebacks will require immediate payment in cash or money order, including a fee of $45. All future payments will be required in cash or money order also.

CANCELLATIONS and CHANGES (*Refer to specific rules about appointment types below)
• Cancellations must be made online in the scheduling service or via email. Please do not text cancellations unless they are within 12 hours of the appointment time. A 'no show' will be considered a default cancellation.*
• Changes must be made online in the scheduling service or via email. Please do not text change requests unless they are within 12 hours of the appointment time. Changes made more than one week in advance are not considered cancellations and are not subject to any change or cancellation fee. Changes made within three days of the appointment time will be charged a 10% service fee.*

Consultations
Consultations - Tier 1. Full refund of fee. (4 days or more) Cancellations that are made at least 4 days in advance of the scheduled appointment time will have the entire paid fee refunded.
Consultations - Tier 2. No refund of fee. (fewer than 4 days) Cancellations that are made fewer than 4 days in advance of the scheduled appointment time will have none of the paid fee credited or refunded.

Test Prep Tutoring Sessions
Test Prep Tutoring Sessions - Tier 1. Full refund of fee. (7 days or more) Cancellations that are made at least 7 days in advance of the scheduled appointment time will have the entire paid fee refunded.
Test Prep Tutoring Sessions - Tier 2. Partial refund of fee. (between 4-7 days) Cancellations that are made between 4 and 7 days in advance of the scheduled appointment time will have half of the paid fee refunded.
Test Prep Tutoring Sessions - Tier 3. No refund of fee. (fewer than 4 days) Cancellations that are made fewer than 4 days in advance of the scheduled appointment time will have none of the paid fee refunded.
Test Prep Tutoring Sessions paid as Multi-session Packages
Test Prep Tutoring Sessions (Multi-session Packages) - Tier 1. Full reversal of value to package. (4 days or more) Cancellations that are made at least 4 days in advance of the scheduled appointment time will have the value of the session returned to the code assigned to the package.
Test Prep Tutoring Sessions (Multi-session Packages) - Tier 2. No reversal of value to package. (fewer than 4 days) Cancellations that are made fewer than 4 days in advance of the scheduled appointment time will not have the value of the session returned to the code assigned to the package. The value of the session will be forfeited.

Test Prep Practice Tests
Test Prep Practice Tests - Tier 1. Full refund of fee. (2 days or more) Cancellations that are made at least 2 days in advance of the scheduled practice test will have the entire paid fee refunded; if scheduled using a package code, the value will be returned to that package code.
Test Prep Practice Tests - Tier 2. No refund of fee. (fewer than 2 days) Cancellations that are made fewer than 2 days in advance of the scheduled practice test will have none of the paid fee credited or refunded; if scheduled using a package code, the value will not be returned to that package code, and its portion of the package will be forfeited.

Refunds will be initiated within 3 business days of cancellation, but please note that All A Tutoring cannot control any financial institution's refund processes. Please contact your financial provider for more information.

Updated 09012018