All Gift Vouchers have an expiry date of 1 year from the date of purchase. Treatment Packages do not have expiry dates. We have a strict cancellation policy - If you or the recipient of the voucher does not show up or we are not given 24 hours notice of cancelling the appointment, the voucher code will not be redeemable to re book.
If you are purchasing a Waterside Monthly Membership Subscription: Your membership entitles you to one 1 hour massage or 1 hour treatment each month for 12 months at a cost of £38 per month. If you are unable to use your code in a single month, your appointment for that month can be rolled-over to be taken in the following month. If you do not show up or do not give us 24 hours notice of cancelling your appointment you will forfeit your booking code and it will not be redeemable again for that month. If you wish to cancel your subscription before the 12 months are up, you may do so by giving us one month's notice in writing. However if you do cancel your subscription early, you will not be able to subscribe to a new membership again until after the initial 12 months are up.