We are by appointment only, and we operate under a rigid time schedule in order to accommodate everyone. You may cancel your appointment without penalty as long as it is 24 hours prior to your scheduled appointment time. Same day cancellations will be charged the full price of the original service. If you do not call or show for your scheduled appointment, you will be charged the full price for the missed service. We are only able perform services properly with the full amount of time that we schedule for them. Due to time constraints, late arrivals, up to 14 minutes, are subject to extreme modification of services. Arrivals 15 minutes or later are subject to automatic cancellation, as there will not be enough time to properly accommodate the client. Please be aware that late arrivals will still be charged the full service price regardless of the outcome. All credits purchased are only offered as-is and are valid only for a limited time. All pre-paid credits issued in our system expire six months from purchase date. Credits for services are non-negotiable, non-transferrable, and non-refundable. No refunds whatsoever will be given for purchases on products or services. It is up to the client to schedule appointments and ensure that unused credits do not expire. Any services not rendered for expired pre-paid service credits will be forfeit with no exceptions for any reason. Credits will be subject to our cancellation policy listed above and will automatically be deducted for missed appointments. Thank you for your understanding and for your respect of our time.