I have read all of the terms and conditions for bookings and cancellations for Melbourne Reiki Centre (MRC) and understand and agree to them. Reiki, Meditation, Yoga and Coaching are ways of healing and transforming our mind and body, they are not suitable healing methods for everyone and each person must take responsibility for their own health. The staff of MRC will never diagnose or advise in any medical capacity. Melbourne Reiki Centre reserves the right to support based on our area of expertise only and reserves the right to refuse a client if we feel we are not the best place for them to receive treatment and support. MRC have a duty of care for all who visit us and we will ensure while in our care you are in a safe and healing premises. If I have specific physical and/or mental health needs I am aware that I should seek professional medical assistance for my mind and body wellbeing.
All individual appointments, classes and courses, gift certificates and packages are non-transferrable between people.
All Reiki Treatments, Reiki Mentoring, Meditation and Coaching appointments require a minimum of 24 hours notice for cancellation and the cancellation will be added as credit back onto your account for the said service. If an appointment is cancelled within 24 hours of the booking the full fee is charged and non-refundable or transferrable. Prepaid cancellations before the cancellation period expires will be credited in full to a persons account for future use.
All Casual Meditation and Reiki Share are able to be changed or cancelled up until 60min prior to session. The session will be credited to the client’s account. Once it is 60min prior to session start time the booking is confirmed and cannot be cancelled and no credit or refund is available. A Casual Package has a set date and after this date any unused will be forfeited.
Courses and Events
Your attendance is confirmed once full payment has been made. All courses and events must be paid in full prior to the date of the course/event. Refunds are only considered if a course is altered or cancelled by the Melbourne Reiki Centre. We do not accept responsibility for changes in students' personal circumstances and reserve the right to alter/cancel any of the available courses. If reasonable cause is established, students may move their attendance to the next available course date, up to a maximium of 12 months. After 12 months a new full fee will be required for your attendance. The Melbourne Reiki Centre must be notified of this a minimum of 48 hours (2 days) prior to a course or the student’s course payment will be forfeited. A catering fee may be required for any change in course date and you will be notified before making the change if this is applicable to you. Students booking a re-sit place at a Shoden, Okuden or Shinpiden Course, your place is valid for that booked date only and is not refundable or able to be rescheduled. In order to resit a course you must have fully attended and completed the said course at an earlier date.
For all appointments, classes, courses and events when a credit is applied, credit is valid according to the terms and conditions at the time of original booking. If you had credit on your account in our previous booking system (prior to August 2018 and it was still valid) this has been noted by MRC, please contact us to organise your next booking using this credit.
Packages of any service (except Bliss Signature Package) are valid for 6 months from date of purchase and once expired they are no longer valid. Blis Signature Package is valid for 365 days from date of purchase.
Client Rewards Program
We no longer have capacity for a rewards program. If you had a reward from our previous booking system this has been noted by MRC so please call us to discuss.