Healing For The Soul Hypnotherapy+ LLC: Policies
Robin Stoltman, C.Ht; CAHA; Bestselling Co-Author; Founder & CEO of: Healing For The Soul Hypnotherapy+ LLC
Website: healingforthesoulhypnotherapy.com email@example.com
Office Cell: 320-460-0272; Office Fax: 605-886-1929 Office: Healing For The Soul Hypnotherapy+ LLC 525 5th St SE #2, Watertown, SD 57201
Confidentiality: The content of our hypnotherapy session(s) will be kept confidential by me unless you like me to share information with a specified organization, person(s) or professionals. There are exceptions under state laws. These exceptions are as follows:
Disclosing the intent to hurt yourself.
Disclosing the intent to hurt someone else, an animal, or property.
Disclosing that you are putting a minor, person 17yrs and under, at risk.
Disclosing that you are putting a senior citizen, person 65 and older, or mentally or physically impaired person at risk.
I will promptly alert the proper authorities to protect you and or/people (or people’s property) at risk. I have read and understand the limits of confidentiality.
Guarantee and Refund Policy: Your success in my program is based on whether you choose to do the work outside the therapy office using the tools I have provided and or suggested by me and or your providers. Therefore, no refunds are given as I do not guarantee any of my services and or products either verbally and or written nor it is expressed or implied for any guarantee in change, as it is impossible to guarantee human behaviors or compliance. The client understands that change is his/her responsibility and that this is a team effort by working with the hypnotherapist and medical providers if referrals are needed. Healing For The Soul Hypnotherapy+ LLC, Robin Stoltman, reserves the right to refuse service to anyone, at any time, for any reason.
Fees and Payment Policy: I will not schedule your appointment without a full payment being made first. If a package is bought with a discount to keep that discount rate payment must be made in full immediately or you forfeit the discount. Payments made via debit/credit using PayPal, Square, Venmo, invoices and or Stripe do have a 3.5% card convenience fee. Payments made by cash are not subject to 3.5% card convenience fee. No checks. Receipts are given upon request. Session fees and or packages are subject to review and change.
Packages: Any package(s) or subscriptions bought are non-refundable. Sessions must be used within a 6-month time frame from date of purchase unless you are on a subscription plan that dictates how many sessions and how many months. It is not my responsibility to keep track of what you use or do not use of sessions bought. It is best to book all your sessions as soon as possible.
Sessions: All sessions are held via Phone, Skype, Zoom, Facetime or at my office. For my personal safety I retain my rights to who I allow or refuse to be in my office. No alcohol or drugs are to be used 24 hours prior to your appointment or it will be automatically canceled, and you lose that day for an appointment with me.
Late Policy: If you are 10 minutes late your appointment is automatically cancelled unless I am notified via call or text. I expect you to be on time and ready to go for our session. You will have less time in your appointment for being late as sessions are one full hour and for being late you still will lose those minutes from your appointment time and it cannot be made up at a later time. Be on time.
Cancelations/Missed: No less than Twenty-four (24) hours’ notice of cancellations. Any cancellation must be done via call or text otherwise you will be billed for the session. If a package or subscription was purchased and you cancelled less than 24 hours or missed your appointment it is one less appointment you now have with me. If you need to reschedule and it is done prior to 24 hours your pre-paid package/subscription session will be honored for up to 30 days from the last scheduled session appointment. After two times of being late by more than ten minutes OR missing two appointments in a row I am terminating you as my client unless prior arrangements were agreed upon. I value my time and your time.
Minors: Appointments for children under 18 years of age require written consent from one parent or guardian, who must accompany them at each visit. If parents are divorced, I require signatures from both parents to accept any minor child for hypnotherapy treatment. I must have a documented court order in my files for parents who have sole custody of said child whereas therapy is concerned that allows that one parent to make full medical decisions for them to bypass the need of two parental signatures in the case of divorced parents.
I am agreeing to the above policies by booking this appointment online. I am verfiying that I have read the above statement and fully understand and accept the information described above and agree to participate in a hypnotherapy, and or mindset mentoring/coaching session.