Healing For The Soul: Policies
Robin Stoltman, Mindset Mentor & Coaching, Certified Hypnotherapist (C.Ht), & Founder of Healing For The Soul https://healingforthesoulhypnosis.com; email@example.com
Office: 320-460-0272 between 9 am and 7 pm Monday-Friday
Confidentiality: The content of our hypnotherapy session(s) will be kept confidential by me unless you like me to share information with a specified organization, person(s) or professionals. There are exceptions under state laws. These exceptions are as follows:
Disclosing the intent to hurt yourself.
Disclosing the intent to hurt someone else, an animal, or property.
Disclosing that you are putting a minor, person 17yrs and under, at risk.
Disclosing that you are putting a senior citizen, person 65 and older, or mentally or physically impaired person at risk.
I will promptly alert the proper authorities in order to protect you and or/people (or people’s property) at risk. I have read and understand the limits of confidentiality.
Guarantee and Refund Policy: No guarantee is given, expressed or implied, as it is impossible to guarantee human behaviors or compliance. Therefore, no refunds for services already provided are given. The client understands that change is his/her responsibility and that this is a team effort by working with the hypnotherapist. Healing For The Soul, Robin Stoltman, reserves the right to refuse service to anyone, at any time, for any reason. This is the only way refunds would be given if applicable.
Fees and Payment Policy: Payment is due in full at the time of booking services. Payments are made via Debit/Credit using PayPal, Square, Venmo, and or Stripe. No checks. Receipts are given upon request. Session fees are subject to review and change.
Packages: Any package(s) bought are non-refundable unless it falls under my refund policy. Sessions must be used within a 6-month time frame from date of purchase. It is not my responsibility to keep track of what you use or don’t use of sessions pre-paid. It is best to book all your sessions as soon as possible to ensure you do get all the sessions you paid for within a 6-month time frame. What isn’t used of the session(s) packages in that 6-month time frame and or not booked is not refundable as it your responsibility to book next appointment with me if not done right at session or after session occurs.
Sessions: All sessions are held via Phone, Skype, Zoom, or Facetime. If you want me to travel to you, I do require my hourly rate (subject to change) plus the cost of $0.50 a mile for each way I travel to you. Example: miles is 50 x $0.50 a mile=25.00 cost of gas one way to travel and round trip would be $50.00 gas I would require to come to you plus however long it takes to get to you example 1 hr =$129 one way. Total travel cost for me to come to you is: $308 for round trip as I need to plan for time taken from seeing another client, miles on my vehicle, and the wear and tear of my vehicle to come see you.
Late Policy: If you are 10 minutes late your appointment is automatically cancelled unless I am notified via call or text. I expect you to be on time and ready to go for our session. You will have less session time for being late as sessions are 1 full hour and for being late you still will lose those minutes from your session time. Be on time.
Cancelations/Missed: No less than Twenty-four (24) hours’ notice of cancellations. Must be done via call or text otherwise you will be billed for the session. If a package was purchased and you cancelled less than 24 hours or missed your appointment it is 1 less appointment you now have with me. If you need to reschedule and it is done prior to 24hrs your pre-paid package session will be honored for up to 30 days from the last scheduled session appointment. After 2 times of being late by 10 minutes OR missing appointments; I am terminating you as my client. I value my time and others I help.
Minors: Appointments for children under 18 years of age require written consent from a parent or guardian, who must accompany them at each visit. If parents are divorced, I require signatures from both parents in order to accept any minor child. Unless proof is obtained via court order there is sole custody to one parent to which that parent must sign off to have the session.
My agreeing to the policies prior to payment signifies that I have read the above statement and fully understand and accept the information described above and agree to participate in hypnotherapy/coaching session.