TERMS AND CONDITIONS
Subscription to our 1x monthly membership provides the client one (1) 60-minute custom therapeutic massage or reiki session monthly. The session may be redeemed after the payment is drafted. The payment date of 1st or 15th monthly may be chosen by the member at the time of sign up.
The membership price-per-massage will be honored for any additional services covered under the membership that are purchased outside the membership in addition to their regular monthly massages and may be used by the member only.
Massages bought through the membership pricing are non-transferable, cannot be sold, and may be used by the member only.
Massages purchased through the no-contract memberships have a thirty-day expiration date and must be used in the 30-day window after purchase. Any membership credit not used in this time will be forfeited. All services purchased by automatic payment expire after the next payment is drafted.
Special membership pricing applies only to services 60-minutes and up. Special pricing does not apply to 30-minute sessions and at no time may minutes purchased under the membership be applied to 30-minute sessions.
When a no-contract membership is cancelled, the client will provide at least 30 days notice (in writing- form available at front desk) and may expect 1 (one) additional charge before termination. After the “No-contract 1x $65 monthly grandfathered membership” is cancelled, the client forfeits their membership rights and may not have access to the same membership terms going forward. The client may sign up for any current membership offers at any time.
The client understands that they are expected to schedule their appointments one year in advance at the time of sign-up. This ensures your spot on our schedule and the appointments may be rescheduled at any time, in accordance with our cancellation policy.
The client understands and agrees that the therapist provided at each appointment may change or adjust based on business needs/illness of the therapist/weather conditions/etc. The client understands that each therapist employed by The Muscle Whisperer is held to the same standards and that thorough notes follow each client, ensuring that the clients care plan is carried out no matter which therapist is seen. The Muscle Whisperer staff will do their best to accommodate therapist requests but cannot guarantee the request will be met each time. We suggest always scheduling out one-year in advance to make sure your preferences are accommodated. On the occasion that a therapist will be absent, The Muscle Whisperer staff will do its best to let the client know. All cancellation rules and fees still apply in any above-mentioned scenarios.
By signing up for the monthly membership, the client agrees to monthly automatic payments by credit or debit card. The client agrees to keep an updated card on file with The Muscle Whisperer at all times. The client agrees to all charges for scheduled appointments and applicable cancellations. With verbal permission, The Muscle Whisperer may charge the client’s account for add-on services, retail items, and scheduled appointments without signature.
The client understands the cancellation policy and acts in accordance with the terms. Members may cancel up to 24 hours in advance of their scheduled appointment time without penalty. Cancellations less than 24 hours before the scheduled appointment time are subject to a cancellation fee of $35 plus applicable tax. This fee will be charged to the card on file. Any no call/no shows will forfeit the membership credit on the account for that appointment. Any scheduled appointments that do not have a membership credit to apply will be charged the full appointment price plus any applicable taxes in the case of a no call/no show. Enforcement of the cancellation policy is at the discretion of The Muscle Whisperer management and staff and may be enforced at any time.
As a membership holder, two (2) cancellation fees may be waived in 12 month period at discretion of The Muscle Whisperer management.
While The Muscle Whisperer is an all-inclusive company, The Muscle Whisperer Management and staff have the right to refuse service to anyone at any time and for any reason, without reason.
If the member fails to meet the terms of the membership, the membership may be cancelled by The Muscle Whisperer management at any time and without notice or reason.
Membership is not in place until permission to charge signature is aquired, State issued ID is provided, and The Muscle Whispererstaff has acknowledged and confirmed membership prior to first scheduled appointment.