All scheduled sessions are fully refundable up to 24 hours prior to appointment time. Sessions canceled less than 24 hours before the scheduled time are refundable minus a $50.00 cancellation fee. Customers are allowed only one rescheduled appointment without incurring a rescheduling penalty. All subsequent rescheduled readings will be billed an additional $25, unless a verifiable personal hardship is presented. Your cooperation and understanding are genuinely appreciated.