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Payment and Refunds• payment is to be made upfront• invoices should be paid at least 7 days prior to your appointment. • refund is only possible if you cancel your booking 7 days prior to the first class or if Bristol Dog School cancel the course. •Missed classes are not eligable for a refend.• In unforeseen circumstances, we may offer live streaming of classes alongside attendance or only offer live streaming this will only be under the most severe conditions. In this instance, we reserve the right to offer a voucher for rebooking of classes rather than offer any refunds. • 1:1 consultation and follow-ups may be done over the phone, text, online meeting - streaming or social media platforms such as WhatsApp.