Sessions and classes must be booked/cancelled at least 24 hours in advance. Packages need to be used up within a 30 day period. If a session is missed and not rescheduled within the month, they do not rollover. Exceptions are made in extreme/emergency situations. Please arrive 3-5 minutes before the session is scheduled to begin, so that we can get started in a timely manner. Being that there may be a client scheduled after you, or that you may be only client scheduled for that afternoon, any arrivals later than 15 minutes will be marked as a no-show and charged a $20 inconvenience fee. Special circumstances will be considered.
Class packages must be fully used within 30 days (or 45 days if is the 12 pack), barring unavoidable situations like gym closure, loss of transportation, COVID symptoms and the like. Special situations will be considered. A 30 day notice via email is required for any subscription cancellations. Once charged for the current month, you will not be refunded. If you cancel your subscription before the initial contract ends, you will be charged 50% of the following monthly payment as a cancellation fee. After the initial contract has been completed, there is no cancellation fee, but the subscription will continue on a month to month basis if a 30 day cancellation notice is not given.