WE HAVE A NO CASH OR CARD REFUND POLICY - ANY REFUNDS WILL BE PROCESSED AS A CREDIT NOTE/GIFT CODE - YOU WILL BE REQUIRED TO PROVIDE PROOF OF BOOKING OR PURCHASE FOR ANY ACTION TO BE TAKEN
YOU ARE REQUIRED TO BRING ID (DRIVING LICENCE OR PASSPORT) TO YOUR FIRST APPOINTMENT WITH US
PLEASE BE ON TIME TO YOUR APPOINTMENT AS WE HAVE A STRICT LATE POLICY. PLEASE DO NOT ARRIVE MORE THAN 5 MINUTES BEFORE YOUR APPOINTMENT
- Lateness of 10/15 minutes or more (dependent on the treatment) can result in the cancellation of your appointment & a 50% charge to reschedule or time deducted from treatment if you're less than 15 minutes late and the treatment allows for time deduction
- Cancellation due to lateness /rescheduling made with less than 48 hours before treatment will occur a 50% cancellation fee (this includes packages, course of treatments, memberships and treatment plans, you will be charged 50% of the original cost of the individual treatment not the sale price)
- When rescheduling your appointment it must be rescheduled within 14 days from the date of cancellation to avoid paying full price for a new booking
- You must come alone to your appointment
- For most treatments we give a 15 minute grace period however the time will be deducted from your treatment. For fat dissolving, Bo-tox, any other injectable treatments, 30 minute massages, green peels, all consultations and laser treatments the grace period is 10 minutes as these treatments do not allow for time deduction
- Any free appointments such as follow up treatments, injectable review appointments and Chit Chat & Cocktails free consultations are complimentary and can not be rescheduled (regardless of notice time given), once cancelled it is forfeited
- You must be over 18 to book a treatment with us
- 10% VAT is added to all bookings and purchases
- If you purchase a package of 3 treatments and change your mind about completing your package for what ever reason and would like a refund (all refunds are done via credit note/gift code not cash or card) for the remaining treatment(s) you did not have from the package, the treatment(s) you did have will be converted to single treatment(s) as splitting up a package will revert your treatment back to its single price as appose to its discounted package price.
- The first green peel aftercare kit is free after this any additional kits needed will cost £30
- Ensure to avoid booking your vajacial or laser treatment (any vulva treatment) around the time of your period to avoid having to reschedule as you will be charged
- You must provide proof of purchase for refund (credit note/gift code only no cash/card refunds) with any of our products or gift cards
- YLB Pay payment plans/agreements can not be refunded (credit note/gift code only no cash/card refunds) once agreed and first payment has been made
- YLB Pay and PayL8r/Book now & pay later are two separate payment methods
- Pay L8r is an entirely separate company to us, we only partner with them
- Using YLB to pay for a training course means that you are unable to sit the course until all payments have been made
- You can not cancel your appointment and receive a refund we can only reschedule your appointment
- Please note that you are unable to choose a specific aesthetician for your treatment so therefore wanting to cancel and rebook for a particular aesthetician will result in your appointment being cancelled and you will not be able to receive a refund or rebook.
- A gift card/gift voucher/ gift code can not be used to pay the rescheduling fee
- Some treatments booked online require a deposit as the price is dependent on the treatment area. The deposit paid online will be deducted from total treatment cost if you make your booking during your online consultation
- Vajacial treatments, intimate laser hair removal & other intimate treatments in the vulva area can NOT be done while you're on your period. If you come to your appointment while on your period your appointment will be cancelled and you will be required to pay a rescheduling fee to rebook your appointment
- Bookings for more than one person, treatments will be done one after the other or in separate rooms unless specified when booking was made
- We do not carry out face to face consultations without an appointment booked
- There is a £10 fee when requesting a mini consultation, this fee is deducted from the total cost of your treatment if you book an appointment within 7 after having your mini consultation
- Once a mini consultation form is filled out your remaining balance must be paid within 7 days of our aesthetician contacting you to carry out your consultation or you will lose your £10 deposit
- Mini consultations are carried out in order to identify the best treatment for your personal skin concerns, we do not recommend products or anything else
- Once a booking/payment has been made it can not be changed to an offer/discounted price.
- You are unable to have a discount applied to your existing booking which did not exist at the time of your booking
- If you failed to enter a discount code during checkout we are unable to apply your discount or refund you
- If booking a treatment for someone else, you must inform us & provide the person's details when making the booking
- Failure to make YLB Pay instalment payments or membership payments on time will lead to the cancellation of your payment plan and appointment(s)
- Late payments can lead to a late fee of £10 per day/the cancellation of treatment
- Before & after photos are taken for all treatments for insurances purposes, if you do not consent for your images to be used on our social media they will NOT be used on social media or shown to other clients. If you refuse for your picture to be taken for insurance purposes your appointment will be cancelled and you will not be refunded
- A course of treatments can only be used for one person, it can not be shared or changed to another treatment
- A booked appointment can not be changed or transferred from one person to another
- Giveaway winner(s) must claim their prize within 24 hours of winning announcement
- Giveaway winners must have their treatment within 4 weeks of winning announcement and it can not be rescheduled
- If you have won a treatment in our giveaway and cancel your appointment with less than 48 hours notice you will not be able to rebook that appointment, your treatment prize will be void and you will be required to pay for a new booking if you would still like to have the treatment.
- You must be 18+ & living in the UK to enter any of our giveaways
- One entry per person for any of our giveaways
- Gift cards are to be redeemed within 6 months from purchase date
- Pre-booked appointments can not be transferred to a gift card
- When using a gift card you must have your appointment booked in before the 6 months expiry date
- Loyalty card discounts can only be redeemed by the person who accumulated loyalty stamps
- Bad weather conditions can lead to appointments being rescheduled at short notice
- Rescheduling a diploma training course can be done up to 14 days before course date with a rescheduling fee applied
- Rescheduling your diploma training course with less than 14 days notice will lead to the loss of your place and payment
- When booking a diploma training course with us please ensure that you plan your route and ensure to give yourself extra time in order to be on time as lateness disrupts the whole class. Being more than 15 minutes late to your class will lead to you being turned away and having to re-book another space on another class
- Rescheduling your diploma training course with less than 14 days notice will lead to the loss of your full payment
- A diploma training course can only be rescheduled once
- You can reschedule an appointment a maximum of 2 times even if its within our notice period, on the third attempt of rescheduling your appointment your appointment it will automatically be cancelled, you will not be refunded and you will have to make a new booking.
- You may experience a delay in receiving your items due to the delivery company which is out of our control
- We are not liable for any delays with your order
- We are not liable for any loss or damages from courier
- Do ensure to read the ingredients of all products before purchasing
- Do ensure to patch test all products 24 - 48 hours before use, we can not be held liable for any allergic reactions
- We have a no refunds or exchange policy
- If you book an appointment and your treatment requires a patch test, if you have an allergic reaction (we will require pictures) to your patch test you will be charged £60 for the patch test appointment and will be refunded the remaining amount
- If you book an appointment and your treatment requires a patch test and for any reason other than a proved allergic reaction (we will require pictures) you do not wish to proceed with your treatment you will be charged £60 for the patch test appointment and will be refunded the remaining amount as a gift code/credit note
Failure to follow our guidelines and terms & conditions will lead to the cancellation of your appointment and a 50% charge to rebook
Last edited: 5.10.2022
8:30am
