I understand that lessons are held rain or shine. Sometimes lessons are held unmounted. UNMOUNTED lessons (not on an horse) are often given when weather is not suitable for riding or doing groundwork outside. This is up to the instructor’s discretion.
There is a REQUIRED 24 hour notice to cancel or reschedule a lesson. Lessons canceled 24 hours or more before your lesson may be rescheduled or made up.
If the lesson is canceled inside the 24 hour window, the lesson is not available for a make up, it is forfeited and the full price is deducted from your account.
Please schedule make up classes. Missed lessons that are canceled can roll over into next month. It is your responsibility to ensure you take make up lessons in a timely manner. Lessons not taken by the end of the calendar quarter in which they were missed, will be forfeited. (March 31, June 30, September 30, December 31)
Please speak with Loretta iIf you have special or unusual circumstances. The best way to reach her is by text: 703-973-0780
20/20 Horsemanship does not guarantee a makeup lesson will be offered at a time it is convenient for you. We have several times every week a lesson can be made up. It is your responsibility to attend a class.
If you cancel your membership you forfeit all classes that are paid for.
Unattended make up lessons, for any reason,
are NOT available to be made up. Full price will be charged, and lesson is forfeited
PREPAID LESSONS ARE NOT REFUNDABLE.
If your package of lessons purchased is listed as ‘membership’ this means you are part of our monthly, recurring payment program. This is how you get the most out of what we offer!
If you are a membership holder, you agree to give at least 30 DAYS NOTICE BEFORE CANCELING THE MEMBERSHIP FOR ANY REASON.
If you have purchased a ‘package’, the additional benefits are unavailable. For example: membership to our private Fb group, 15 minute progress calls, etc.
If the school needs to cancel or reschedule your lesson, the same policies apply, and of course you are offered a make up class.
PLEASE READ THIS INFORMATION CAREFULLY. If you do not understand please ask Loretta AREY for clarification.