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TERMS AND CONDITIONS - PLEASE READ AND TICK THE CHECKBOX TO CONFIRM THAT YOU HAVE READ AND AGREE TO THE CONDITIONS CONTAINED BELOW

Services provided by Sarah Dunwood include:

* Coaching

* Business support services

* Tuition

Services Disclaimer & Waiver

Coaching

All services and communication, email or otherwise, delivered by Sarah Dunwood (your “Coach”), as well as information set forth on our Facebook page (http://www.facebook.com/sarahdunwoodcoach) are meant to help you identify the areas in your life and thinking that may be standing in your way. However, coaching is not professional medical or mental health care. If you feel psychologically stressed to the point that it is interfering with your ability to function, please have the courage to seek the help you need in the form of a professional counsellor or with your GP.

Coaching may enhance your therapy, but the work of coaching is meant to be done when major emotional and psychological wounds are already healing or healed.

Sarah Dunwood does not represent, warrant or guarantee that the User will achieve any particular results as a result of purchasing, trialling and using Sarah Dunwood's products/services/information.

The User acknowledges that the success depends on User’s skills, effort and commitment. The primary efforts are directed to helping others discover, acquire and activate their own abilities to heal themselves.

In that spirit, by purchasing coaching services from your Coach, you confirm that you have read and agree to each statement and that you wish to proceed:

• I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
• I understand that coaching is, at present, an unregulated industry but my Coach has undergone extensive training in relation to leadership coaching, professional mentoring, NLP and life coaching.
• I understand and agree that I am fully responsible for my well-being during my coaching sessions, and beyond, including my choices and decisions.
• I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
• I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving my defined goals. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals.
• I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.
• I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report any abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement will become limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.
• I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Zoom, Telegram and other technology.
• I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
• I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to agree to this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

Business Support Coaching

All services and communication, email or otherwise, delivered by Sarah Dunwood (your “Coach”), as well as information set forth in direct communication with you are meant to help you identify and address specific aspects of the use of technology (including software / social media / app use) that will support your business activity.

Sarah Dunwood does not represent, warrant or guarantee that the User will achieve any particular results as a result of purchasing, trialling and using Sarah Dunwood's products/services/information.

The User acknowledges that the success depends on User’s skills, effort and commitment. The primary efforts are directed to helping others discover, acquire and activate their own skills and abilities to develop their business further.

In that spirit, by purchasing Business Support Coaching services from your Coach, you confirm that you have read and agree to each statement and that you wish to proceed:

• I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving my defined goals. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals.
• I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.
• I understand that my Coach will protect my information as confidential unless I state otherwise in writing. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.
• I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Zoom, Telegram and other technology.
• I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
• I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to agree to this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

Financials

Coaching (Personal, Professional, Business Support)

To ensure delivery of the best possible service, a limited number of one to one clients are taken on at any one time.

For all services offered, payment is required at the point of booking.

Single Sessions

Accountability Calls, Breakthrough Sessions, Single session coaching, tuition or business support services

All coaching sessions requires 48 working hours to reschedule or cancel, missed appointments will not be refunded or carried over.

In the event that you cancel your appointment your refund will incur a service charge of £15.00 this will cover time and any charges taken by Paypal / Bank charges during the transaction/refund process.

Package bookings

All coaching sessions requires 48 working hours to reschedule or cancel, missed appointments will not be refunded or carried over.

If you wish to extend your package, this can be discussed with Sarah Dunwood at any time.

Retainer clients only

Please ensure you able to commit to the terms before taking on a coaching retainer - you will be committing to an initial block of 12 weeks, with subsequent blocks of 4 weeks at a time. If you do not wish to continue beyond the initial twelve weeks, you must confirm this with your Coach by the end of week 8. You will be reminded about this as you are approaching this point in your coaching programme.

All payments must be made at the point of booking.

If payments are delayed this may result in cancellation/postponing of up coming sessions until all due payments are made.

Coaching requires 48 hours to reschedule or cancel, missed appointments will not be refunded or carried over.

If agreed between both parties, some sessions may be extended outside of the agreed term

Should you choose to extend our coaching agreement all terms will automatically roll forward

Ending Your Coaching Agreement

To ensure you have the best coaching experience Sarah Dunwood takes on a limited number of one-to-one clients.

You will be required to give one month’s notice if you have chosen on ongoing retainer package (initial 12 weeks, with subsequent 4 weekly blocks which will be set up via a direct payment link). You will need to confirm by the end of Week 8 of the initial 12 week block if you wish to cease coaching at the end of the first 12 weeks. If you have not indicated this at this point, you will be invoiced (by direct payment link) for a subsequent 4 week block.

Should you wish to end your agreed coaching early a 50% payment of the agreed monthly retainer fee will be billed.

There may be occasional need for you to reschedule an appointment - life happens.

However, please note that repeated rescheduling may result in termination of contract - please ensure that to the best of your knowledge, you are able to commit to your scheduled appointments and that you have recorded them in your calendar / diary in order to avoid complications.