I have read and agree to the terms below.

Canine Training Services Terms & Conditions

• At Toronto Humane Society, we strive to do our best to protect you, your pet, and the animals that live at the shelter from illness and disease.
• Please ensure that you carefully review our General Health Guidelines and Vaccination Requirements below before registering for our classes.
• By bringing your dog into the shelter, they may come in to contact with other animals potentially carrying disease, and could therefore possibly contract an illness.
• We recommend that your dog be appropriately vaccinated at least 7 days prior to your visit.
• A copy of veterinary records showing proof of vaccination and any other required preventative treatment is required with registration.
• Please bring your vaccination records to present to your instructor for your first class

• By returning this form to Toronto Humane Society you acknowledge and recognize that the role you play in your animal’s training is integral to achieving desired results. You acknowledge and agree that there is no guarantee that your animal will achieve the desired level of training despite the best efforts of Toronto Humane Society. You further understand and agree that any service or product recommended by Toronto Humane Society is not a guarantee of satisfaction with that product or service.

• Please bring a treat pouch along with your pets` favourite pea-sized treats. (Treat pouches and treats are available for purchase in the THS lobby if needed).
• For the comfort and safety of your pet, a fitted flat or martingale collar coupled with a non-retractable leash is required. Harnesses may be worn if preferred.

• All group classes run for approximately 50 to 55 minutes.
• The amount of hands-on training that occurs during each class is determined at the discretion of the trainer; factors such as but not limited to class size, comfort and energy level of the dogs, type of exercise being taught, etc. may be taken into account
• Female dogs in heat may not attend group classes
• Dogs/handlers that display aggressive or consistently disruptive behaviours towards other dogs or people during class may be asked to leave.

• Private classes may be cancelled and rescheduled with your trainer within 4 months of the date of purchase.
• Group classes run on a week to week basis. Unfortunately we cannot guarantee make-up classes if a session is missed.
• Refunds will only be issued due to extenuating circumstances

General Health Guidelines

• Vomiting and/or diarrhea
• Coughing and/or sneezing
• Nasal and/or eye discharge (that is yellow or green in colour)
• Skin lesions or hair loss
• Ticks and/or fleas

• Minimum first set of core vaccines (DHPP) at least 7 days prior to attending first class*
• First deworming at least 7 days prior to attending first class

• Up to date DHPP vaccination at least 7 days prior to attending first class
• Up to date rabies vaccination
• *Please continue to follow your veterinarian’s recommended vaccination schedule

• Toronto Humane Society may photograph or video the Client’s dog and/or the Client and use these photos/recordings for marketing and promotional purposes without any liability or obligation to the Client.

Masks Recommended

• Masks will be optional when attending training on site.

Entrance and Exit

• Please create distance from other dogs and owners attending class, and avoid letting dogs greet on leash.
• Be mindful that shelter dogs may be walked in the vicinity. Please provide our shelter dogs and shelter dog handlers with lots of distance as some dogs can be very stressed out and fearful, can be reactive to other dogs or humans, and our shelter care trainers and handlers take great pains to reduce their stress while they wait for their forever homes. Do not attempt to interact with shelter dogs while they are being walked. You are welcome to return without your dog and visit though during normal shelter hours!
• Clients are to enter through the main entrance at the front of the building and may use the stairs and/or elevator
• If your class takes place after 7 p.m. the doors will be locked. A member of the staff or volunteer team will escort you to the stairs or elevator and to the Canine Training Room
• If your class takes place prior to 7 p.m., you may enter the building and walk downstairs to the Canine Training Room. Proceed down one flight of stairs or to the floor labelled “B” in the elevator. If you are exiting from the stairwell, the door to the training room is located directly across the hall. If you are exiting from the elevator, the door is to the right. It is a grey door with a small window.

• Please plan to arrive at least five minutes prior to class start.
• Our main shelter services close at 7, so late arrivals can not be accommodated as your instructor must meet all students 5 minutes prior to class start to escort them in the building. Once class starts, we can't be outside waiting for you to arrive.
• Group classes run for 50-55 minutes. Please vacate the training area immediately following your session to allow the next student or group class to enter

• Clients will be reminded of safety guidelines outlined in the Terms and Conditions document acknowledged at the time of registration. A brief overview of salient items will be conducted at the beginning of the first class.

• In the event of closure due to COVID-19 restrictions in-person classes will resume virtually as scheduled with no refunds issue