PLEASE READ THIS SECTION PRIOR TO BOOKING. It contains our Service Agreement and Training and Scheduling Options.
TO ALLEVIATE ANY POSSIBLE FRUSTRATIONS IN TIMELY BOOKING OF PRIVATE TRAINING PACKAGES, PRIOR TO PURCHASING, YOU CAN VIEW OUR LIVE CALENDAR OF AVAILABILITY HERE:
WE RECOMMEND, WHEN PROMPTED, PLEASE REGISTER FOR AN ACCOUNT.This allows you to schedule future appointments easily, without completing our forms again.
IMPORTANT - REFUND POLICYPer the below Service Agreement, we are unable to provide refunds. Thank you for your understanding.
Thank you for choosing Wonder Dog University! This document constitutes a contract for pet related services. Please read it carefully and raise any and all questions or concerns that you may have before acceptance.
Trainer will make every effort to notify Client in advance of any possible interruptions in Service due to Trainer's unavailability. Any appropriate financial adjustments will be made, at Wonder Dog's sole discretion, at this time based on details of interruption. Client will make every effort to notify Wonder Dog in advance of any need to reschedule Services.
CLIENT MUST PROVIDE A MINIMUM OF FORTY-EIGHT (48) HOURS ADVANCE NOTICE TO RESCHEDULE ANY SERVICE WITH THE EXCEPTION OF GROUP CLASSES. Wonder Dog requires this to accommodate the related administrative efforts and cost to fill the Service opening and the potential inability to secure schedule replacement. WITHOUT THIS FORTY-EIGHT (48) HOURS ADVANCE NOTICE, SERVICES CANNOT BE RESCHEDULED AND WILL NOT BE REFUNDED. NO EXCEPTIONS.
Either party may end the training relationship by providing the other party with written notice via email. Notwithstanding the aforementioned, Wonder Dog reserves the right to end a training session if, in Wonder Dog’s sole discretion, the pet is aggressive in a manner which makes the session unsafe or interferes with the training of other dogs present.
LimitationsClient understands and agrees that not all pets are trainable to the same extent, and that the ability to train a pet to an acceptable level of performance may be dictated by factors beyond the control of Wonder Dog. Such factors may include, but are not limited to pet's age, previous conditioning, breeding, physical and psychological health, individual temperament, length of training schedule and Client commitment to their part in Services. Wonder Dog shall not be held responsible for poor pet training performance due to limitations beyond the control of Wonder Dog.
LiabilityClient, on behalf of the Client and any other person handling the pet during training, hereby waives any and all claims and causes of action the Client may have and releases Wonder Dog from any and all claims, damages and/or liability the Client may have, or which may accrue during or after the term of this Agreement, including any injury or illness to the pet, which are caused by any factor whatsoever, including, without limitation, fire, disease, illness, virus, escape, theft, death, or any other cause. Client agrees to indemnify and hold Wonder Dog harmless from any and all injury, claims damages, awards or causes of action which accrue as a result of any injury or damage caused by Client’s pet biting, scratching, clawing, or otherwise causing harm to any other person or animal. Client shall be solely responsible for the health and physical condition of the pet and specifically acknowledges such a responsibility and releases Wonder Dog from any claim relating to the same.
Confidentiality and SecurityWonder Dog and Client mutually recognize they may discuss training plans, methods, goals and other private Client and Wonder Dog training techniques, materials, methods, trade secrets, know-how or any other information ("Proprietary Information"). Wonder Dog will not voluntarily communicate the Client's private information to a third party. Client shall not disclose, or cause to be disclosed, any information regarding Wonder Dog's Proprietary Information not already disclosed to the public by Wonder Dog.
Governing Law and Dispute ResolutionThis Agreement has been entered into in the State of South Carolina and shall be construed, interpreted and enforced according to the laws of the State of South Carolina or applicable federal laws. Venue shall lie in Charleston County. Any controversy, claim, cause of action or similar dispute arising out of or relating to the Agreement, or the breach of the Agreement, shall be settled by a mutually agreed upon arbitrator. The costs of the arbitration shall be borne by the losing party.