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InterActive Music Studio Handbook 2023
Welcome to InterActive Music Studio! We are excited to start your musical journey with you! Below you will find our policies that are crucial to making lessons an easy, stress-free process. Please refer to this handbook for any questions you have about payment policies and make-up lessons. If you have questions or specific concerns, please email us anytime at play@interactivemusicstudio.net.
***Note that you are agreeing/agreed to these terms below at the time of registration set-up via the link sent to you for lesson registration***
Communication Guidelines
We will only be communicating via phone or email (please do not text unless you have an emergency). If you need to reschedule please use one of the following ways to get in touch with us:
E-mail: play@interactivemusicstudio.com
Phone: (806)620-3811(if no answer, please leave detailed voicemail message)
Tuition
Lessons are billed as a monthly flat-rate tuition despite the number of lessons/month. We do this by adding the number of lessons for the entire year and dividing by 12. If you begin lessons in the middle of the month, we will prorate your tuition for the first month. The first month may have an initial fee included to cover books/apps, depending on your needs.
Billing
All tuition is auto-drafted on the 1st of each month. If for any reason you need to suspend lessons, we ask that you let us know by the 15th of the month to avoid being charged for the following month. If you let us know after the 15th of the month that you need to stop payment, you will still be billed for one month of tuition. This is just a courtesy two-week notice so that we can make arrangements to fill your spot.
Yearly Schedule
We follow the LISD calendar for all lessons, and will be closed for Thanksgiving break, Christmas break, and Spring break. No make-up lessons will be held during these breaks. Lessons will continue year-round, with the exception of these breaks. Registration renewal will happen by September 1st of each calendar year.
Make-Up Lessons
WE REQUIRE 24 HOURS NOTICE TO RESCHEDULE A LESSON
Make-up lessons are not guaranteed if you miss your normally scheduled lesson.
Make-up lessons will not be scheduled for the following:
- a no-call/no-show lesson
- a missed lesson without 24 hours of advanced notice
In the event of student illness or emergency, we will do our best to reschedule your missed lesson within the same month, but is limited to the teacher’s availability. In the event of a teacher needing to reschedule a lesson for any reason, we guarantee a make-up lesson within the same month as the missed lesson.
Thank you so much for being a part of our studio, and please email or call us for any questions you may have! We appreciate you!