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CONTRACT POLICIES & TERMS OF ENROLLMENT: Your Registration herein initiates a Contract between you and CityTennis as long as your account remains active, and the Participant or the Parent/Guardian remains liable for the Total Contract Fee amount, inclusive of any remaining installments, until paid in full. - We expect your full attendance, commitment and participation in the Program or Seasonal Weekly Private Lesson Package you are enrolling in. - Your purchase is continuous and will not terminate automatically at the conclusion of the seasonal activity you have registered for herein. - Standard court etiquette and sport specific dress code (tennis whites for all junior tennis programs) must be complied with at all times. - Please refer to the app for all seasonal start and end dates, blackout dates, holiday camps, etc.
PACKAGES: The Group Lesson Package cannot be used to SCHEDULE private lessons. The Group Lesson Package, however, will deduct (2) credits from your package if you and only one other person show up for a group class, because we treat this as a semi-private lesson. If you are the ONLY person who shows up for a clinic, then we treat this as a full-on private lesson and therefore deduct (3) credits from your group lesson package. Any private lesson package can be used for group lessons.
PAYMENT POLICIES: All payments for programs are to be made within the app. Cash / checks will not be accepted. All payments must fall within the limits set by the app.
COACHES: CityTennis employs a number of tennis professionals. Your registration hereby declares that you will take lessons with whichever pro is available to provide such lessons. You agree that a certain class or recurring private lesson instructor may change at any time. We will not provide any refund(s) if you decide to quit or suspend your lessons because of changes in any staffing arrangements.
MAKE-UPS POLICIES: (a) Make-ups for missed Program days are NOT guaranteed - however, CityTennis does try to accommodate make-ups to the best of its ability. Program Make-ups must be scheduled in advance with the Director, and must be completed before the end of the season – in no event will make-ups be carried over into a following semester nor will any refunds or credits be issued. (b) Make-ups for missed or cancelled Seasonal Private Lessons: Make-ups are NOT provided. You may reschedule your lesson sometimes, subject to availability of court time and Pro. If your regular Pro is occasionally unavailable, CityTennis will schedule your lesson with another Pro for that one time - such situations are not considered reason for rescheduling. (c) When program sessions or private lessons are missed or cancelled due to events that are beyond CityTennis' control, such as inclement weather, local or national crisis or emergency, religious holidays, power outages, etc., there will be NO make-ups, refunds or house-credits provided.
24-HR LESSON CANCELLATION POLICY: All Private or Semi-Private Lessons must be cancelled, if need be, at least 24 hours in advance via the app or you will be charged the full amount. There are no exceptions for sudden illness or last-minute cancellations, which cannot be verified.
TRANSFER or CHANGES POLICY: Program types and days are not freely interchangeable. Requests for changes in enrollment/scheduling must be though the app. CityTennis will try to accommodate such transfer requests to the best of its ability, but does not guarantee it - groups must be age and level appropriate, and space must be available.
WAIVER: I have read and do accept the policies listed above and herein. I also understand and acknowledge the risks of injury that are inherent in any program involving physical activity and/or transportation, and as the participant or parent/guardian of the child named herein, I hereby waive and release any and all rights and claims for damages I may have against CityTennis, Michael Guice, the program director/s, instructors, employees, owners and/or any other sponsors and their respective representatives for any damage to or loss of my property and for any and all injuries sustained by myself or my child/ward in connection with any participation in the CityTennis/academy’s programs or other activities.
CONSENT: I do hereby give my consent to medical care, emergency or otherwise, including any necessary transportation, in the event of injury to or any other illness with my child/ward or myself. I also consent to photographs/videos taken at the program that may include my child/ward being used for advertising and other media efforts.
CHILD POLICY: I understand that all children under the age of 18 must be accompanied to the tennis court where the instructor is, and the instructor must acknowledge that the student is now in their care for the lesson. Children must remain on the tennis court until parents arrive.
TEXT MESSAGE ALERTS: I understand that my purchase is consent to automatic enroll my phone number to receive notifications about private lesson appointments and group lesson appointments that I have made. I will also receive communication from CityTennis regarding upcoming events and private lesson openings.