****PLEASE READ BEFORE BOOKING*****
To secure your appointment, a $25 deposit is required for each service. The deposit will be deducted from your total balance and the remainder will be due at time of service. All payments are non-refundable in the event of a cancellation. If you are a No Show, Cancel or Late Cancel, your deposit will be forfeited and will have to send a new deposit. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit. *
PLEASE READ FULL POLICIES BELOW BEFORE BOOKING!! *
Policies
Cancellation, Reschedule
& No Show Policy
You will receive a reminder for your appointment at the time of booking and 24-48 hours prior to your appointment.
If you must cancel or reschedule your appointment, please give at least 24 hours notice to avoid cancellation fees. Failure to give 24 hour notice will result in 50% of the scheduled service fee. No-shows will be billed 100% of the scheduled service fee. This will need to be paid before being allowed to book again. Deposit is non-refundable.
We understand that last minute emergencies occur. If you are unable to make your scheduled appointment, please contact us as soon as possible.
Late Policy
If you are more than 15 minutes late, your appointment may be cancelled and you will be charged for the cancellation/no show fee (50% of the scheduled service fee). If you are more than 15 minutes late WITHOUT notifying us, your appointment will be cancelled, you will be marked as a No Show and charged for the no show fee (100% of the scheduled service fee). Deposit is non-refundable.
Sickness Cancellation Policy
If you or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule for a later date or cancel overall. For your safety and that of the staff and other clients, please do not come to your appointment sick. Deposit is non-refundable. However, it may be transferable to the next appointment.
Payment
Payments can be made by Zelle, Cash, Debit/Credit, or Apple Pay. *Using a Debit/Credit card at time of service will have a $5 processing fee. You will get a receipt if asked for it.
Refunds
We do not issue refunds under any circumstances. If you have any concerns or are unhappy with the results, you may contact us within 1 day of your appointment so we can do our best to fix any issues. Lash touch ups will be at no cost.
Allergies
If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply call us with this request. If an allergic reaction occurs, we will remove your lashes for free. Refunds are not given for allergic reactions.
After Hours Fee
Early or Late appointments (before 9:30 AM or past 6:30 PM) are available with an extra fee of $25.
Lash Fills VS Full Sets
Fills are recommended every 2-3 weeks. You must have 50% of your extensions remaining to be considered for a regular fill service. If you do not have 50% of your extensions, you must schedule an ‘Full Set’. Any fill services scheduled over the 4 week mark from a previous appointment must schedule as a ‘Full Set’.