TERMS AND CONDITIONS GOVERNING PARTICIPATION IN SESSIONS

Please review our terms and conditions stated overleaf. By making payment, you agree to these terms and conditions for the services described above.

1. Validity Period of Service
All services indicated in this invoice are valid for the length of time specified for the respective service. Once the validity period expires, all unused services will be forfeited. In extenuating circumstances, we may at our sole discretion grant an extension or renewal.

You are responsible for informing FITFAMCO in advance to find a cover trainer for you during the period when your assigned trainer is away, to ensure you complete your package within the validity period.

2. No Refunds
There will be no refunds for any reasons whatsoever.

3. Booking Cancellation Policy
You may cancel a session booking up to 12 hours before it commences, but not otherwise. If you are unable to attend a session due to unforeseen emergencies or sudden illness, we may at our sole discretion allow you to schedule an alternate session.

4. Booking Rescheduling Policy
We advise you to set a regular and consistent schedule with the trainer. If rescheduling is required, please seek the agreement of the trainer. Please note that if you regularly reschedule your sessions, or if you take an extended absence from training, the trainer may not be able to prioritise your programs.

We reserve the right to reschedule your session without any compensation or advanced notice should your trainer be unavailable due to reasons we at our sole discretion deem acceptable.

5. Freezing of Sessions
We only offer package freezing in cases where clients provide valid proof of hospitalization or a doctor's letter stating their inability to engage in exercise activities for a specific duration. Package extensions are not permitted, except as explicitly mentioned.

6. Late Policy
If you are late for a session by more than 15 minutes, and if you did not notify the trainer before the session is scheduled to start, you will be considered a no-show and be charged for the session. Despite this, the trainer has the sole discretion to allow you to participate for remainder of the session.

7. Extension of Package
For Personal Training Services only: In the case you would like to extend the validity period of your package, there will be a fee of $100 per 4 weeks.

8. Photography and Videography
We may take photographs and/or videos of you during any session, for use in our marketing materials in print and online media, including social media. If you do not agree, please inform the trainer before the start of each session.

9. Termination and Suspension
We reserve the right to suspend or terminate the services at our sole discretion for any reason including but not limited to instances where:
a. we are of the opinion you have violated any laws, regulations or rules in relation to any session;
b. we consider that you have shared access to the services with any other person without our consent; or
c. we are required by law.
You will not be entitled to any refund upon our termination or suspension of the services, unless we at our sole discretion decide otherwise.

10. Limitation of Liability and Indemnity
You agree that if you engage in any physical exercise or activity, including personal training, or enter any premises or use any facility or equipment for any purpose, whether provided to you by the trainer or otherwise, you assume the risk of any and all injury and/or damage you may suffer.

You warrant and represent that you are in good physical condition to engage in the session, and that you have sought the necessary medical advice and clearance.

You agree to indemnify, defend and hold us, and our employees, officers, agents and trainers harmless from and against all claims, demands, actions, losses, damages, costs and expenses (including legal fees), arising out of and/or in connection with your breach of these terms and conditions.

11. Others
We at our sole discretion amend, vary, delete or add to these terms and conditions with immediate effect and without notice. In the event of any dispute arising out of the interpretation of these terms and conditions, our decision shall be final. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic Singapore.

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