Please note The wellbeing of our birds and animals is always our priority. Each has the choice to participate in the Close Encounter and most often do so. If they choose not to participate, an alternative experience or refund will be given on a case-by-case basis. Adverse weather conditions like heavy rain or strong winds may preclude ‘the event from taking place, so please check the weather forecast before leaving home or call us 0345 680 7897 or text 07702 158670 to check on the status of your Encounter