COVID-19 Update - Please Read
Due to the Government of Ontario emergency business restrictions our clinic is now offering REDUCED SERVICES in the clinic to facilitate social distancing. VIRTUAL CONSULT FOR REGISTERED DIETICIAN is now available. We appreciate that there are many people in need of treatment but ask for everyone's patience and understanding. New and current patients should be following current COVID-19 guidelines and if unsure contact TeleHealth Ontario at 1-866-797-0000 and speak with a registered nurse. Current patients can contact us directly with any questions.
Physiotherapist Shelly Ma is unavailable.
Occupational Therapist Avis Tang is unavailable.
Registered Massage Therapist Alexander Cheung is not taking new clients. Past clients should directly message him.
DO NOT BOOK AN IN CLINIC APPOINTMENT IF ANY OF THE FOLLOWING APPLIES:
- You suspect you may have COVID-19 or have tested positive for COVID-19 and have not finished the required quarantine period.
- You or anyone you are in close contact with is experiencing any of the following: fever, cough, shortness of breath, muscle aches, fatigue, headache, sore throat, runny nose or diarrhea
- You have traveled outside of Ontario in the last 14 days
- Someone you are in close contact with has COVID-19
- You are in close contact with a person who is sick with respiratory symptoms (for example, fever, cough or difficulty breathing) who recently traveled outside of Ontario
We strongly recommend that clients login to an existing account, or if new to the clinic choose the option to register for an account at the end of the online booking process. Registering for an account helps us verify and manage appointments.
Please contact us at admin@physiobility.com or 905-471-6422 if you have any questions.
Missed Appointments and Cancellation Policy: We value you as a client and understand that there may be extenuating circumstances when you need to reschedule your appointment. You can reach us via email or phone, and leave a voicemail if the clinic is closed - we would be happy to reschedule your appointment. Clients are encouraged to use the online booking system for cancellations and rescheduling, but please remember that we have a 24 hour cancellation policy to change or cancel your appointment or you may be charged the full fee of your missed visit. Missed appointments and short notice cancellations affect us all, and prevent us from serving other clients in need. If you are new to our practice and cancel or are a no-show within 24 hours of your first visit and wish to reschedule, full payment for the office visit will need to be made at the time of rescheduling. Thank you for your understanding of this policy.
