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Please see the Frequently Asked Questions page for all your booking questions.
Online appointments
These can be done on Zoom, Skype, WhatsApp, Facebook Messenger or Viber - just let me know your preferred option. They can be done with video or without. My personal preference is Zoom.
In-person appointments
These are currently not available.
Want to join the waitlist?
Every now and then I have cancellations or people reschedule. If you want to be contacted please fill in my form. If you have already booked an appointment and you'd like a closer one then you will be contacted first.
Don't have a credit card?
No worries, contact me by email to request my bank account details. Once payment is received I will happily manually book you in. Want to pay a different way? Please feel free to contact me with your suggestion!
Cancellation Policy for appointments (excludes Lockdowns - see below)
You may cancel or reschedule your appointment with more than 24 hours notice. Please understand that this is my income. Cancellations or no-shows within 24 hours will be charged. When you fail to show or give insufficient notice I cannot fill the appointment time.
If you need to cancel with more than 24 hours notice (exc. because of lockdown - see below) then a refund is happily given excluding any credit card fees paid (approx 3%). You are welcome to contact me for a credit to be used within a year - I'll issue you a coupon code which you can use to re-book.
Cancellation Policy for workshops/retreats/events
Please see the relevant webpage and/or confirmation email for cancellation info.
COVID-19 Lockdowns
Should your in-person appointment happen during a lockdown you will be offered either an online or phone appointment at the same time OR you will be issued a coupon code which can be used to book an appointment of the same value any time in the next 24 months.
I look forward to seeing you soon!
Hayley Lowe
(Internal Solutions Ltd trading as Hayley Lowe)
(All prices include GST)
