We require 48 hours cancellation notice for all appointments or full price of the appointment will be due.

Please come to your appointment with no makeup or moisturizers around your eyes. The longer it takes your technician to removes makeup the less time they have to lash. This will result in less lashes for your appointment.

Touch ups are every 2-3 weeks. After 4 weeks is considered a full set. It is your responsibility to book online for a new set.

If your lashes have more than a 50% lash loss it is considered a new set and it's your responsibility to change your appointment.

Hot yoga, swimming, certain creams, serums and medications can affect retention. Be sure to contact whiplash extensions at 778-240-3555 if you are experiencing premature lash loss so we can give you an optimal lash experience.

*** We do not work on top of other people's work, you are leaving your current technician because you are not satisfied with the results.***

There are some situations we will work over another lash technicians work. You must be come in for a consultation within two weeks of your fill from your previous lash technician.