Cancellation Policy: We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This means our other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for the missed appointment or if you have a massage package, your session will be forfeited. We understand that emergencies can arise and illnesses do occur at inappropriate times. If you have a fever, a known infection, or have experienced vomiting, or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

• When you arrive for your appointment, if Emily is not in the lobby to greet you, please make yourself comfortable in the seating area. Also, this is a great time to use the restroom before your session.
• Annually, client paperwork will need to be updated.
• If it's been 3-years (36-months) or longer since you've been in for an appointment, you will be considered a new client and be required to schedule a New Client 1st Session appointment.
• Arriving late: If you are more than 10-minutes late for your session, your session will be forfeited. If it is your first offense, we will allow (1) reschedule within a 4-week period from the missed session date. Please refer to our cancellation policy for all other inquiries on this topic.
• Document Fee: Any requests made for file copies or super bill of accumulative appointments and charges, will incur a document fee of $2.42/minute which will be invoiced and e-mailed to the requestor.
• In the event you have recently received any shots from your physician, we ask you to not schedule within 14-days after receiving the shot. This includes all shots. We will be happy to reschedule you, just contact us.

Thank you for choosing Indy North Massage Therapy, your chosen massage therapy team.

Enjoy your session!

All sales are final.

**New Clients must book New Client 1st Session.**