WALK INS: are on a first come first serve basis with priority given to reservations. To guarantee a spot in the cat lounge, please book a reservation.
PARTY SIZE: Parties larger than 8 people are required to reserve the space as a private event. Not only can large groups be loud and distressing for our cats, they can also be disturbing for other guests who are visiting the cafe during the same hour.
GIFT CARDS: Do you have a physical gift card and want to book a future experience? Give us a call (855) 922 8223 [ex 0] and we can book it over the phone for you.Our physical gift cards, unfortunately, are not compatible with this booking system.
CHANGES TO YOUR EXPERIENCE: You can change your Experience date/time by clicking on "Modify Reservation" in your confirmation email up to 24 hours in advance of your admission time.
CANCELLATIONS: You can cancel your experience up to 24 hours in advance of your admission start time. This however does not apply to DIY Classes, you must cancel at least 3 days in advance. Make sure you do this for all the slots you booked for (Ex: if you booked for 3 people please make sure you reschedule for 3 people.)
REFUNDS: Please email us HERE if you canceled over 24 hours in advance to make sure your cancellation refund is processed. Some cancellation fees may apply.
WAIVERS: You must sign and submit our online waiver prior to your Experience. We do not accept printed or scanned waivers.
AGE LIMIT: The minimum age for visiting Kittens In Cups is 7 years. This also applies to toddlers and newborns. Please make sure an adult is signing the minor waiver for children between 7 - 15 years. Minors 7 - 15 must have an adult present to enter the cat lounge.
FOOD & DRINKS: Under the health department we are not permitted to make food/ drinks in the premises, we do however have a self service coffee bar complete with a keurig and tea maker all pre-packed!
Note: outside food and drinks are not permitted, however you are allowed to bring food/drinks if you have booked a private party or if it is BYOB(W). Thanks!