BELLA MENSA STUDIO

Monday - 10am - 5pm
Tuesday - 10am - 5pm
Wednesday - 10am-5pm
Thursday - 10am-7pm
Friday- 10am-5pm
Saturday- 10am-5pm (Every other Saturday, we will be closed)
Sunday CLOSED

Thank you for coming to us.

We specialise in cuts, styling, weaves, wigs and ponytail styles. Here at Bella Mensa Studio, we take pride in making sure our clients feel their best. Every client is different, and when in our chair, we want you to leave feeling like a brand new person.

All information is below, so please take your time to read through everything.

DEPOSITS

A £15 Non refundable deposit will be taken when booking your appointment. This will be to secure your slot, and also go towards your appointment. In the event of cancelling your appointment for any reason, your deposit will be lost.

Deposits for 1:1 classes vary. DO NOT book this via the booking system. Please send us an email to Business. Bellamensahair@gmail.com and we can send over more information. Once booked, If you cannot do the desired date anymore, classes will only be rescheduled and not refunded.

Please pay attention to the date & time you book before placing a deposit.

APPOINTMENTS

We give all clients a 15 minutes grace period. Anything after this will be a £10 late fee. Appointments will be cancelled after 20 minutes. Please bare in mind that we may cancel before 20 minutes, as we cannot always accommodate lateness. Please aim to be on time to your appointment.

We will also give ourself a 15 minutes grace period for morning appointments. If you arrive and the shutters are down, please call after 15 minutes. We are on the way! We will always try our best to inform clients if we are running behind

All appointments will need to be confirmed a day BEFORE your appointed day. This can be done by text (07305418640), DM or What’sApp. If we are unaware of your attendance, your appointment will be cancelled. This is a result of appointments being booked and clients not turning up.

Clients who do not turn up to their appointment without communication, will automatically be classified as a NO SHOW; be blocked and unable to book with us again until your remaining fee is paid off.

SUNDAY APPOINTMENTS +£20

EMERGENCY APPOINTMENTS +£30

Sunday, Monday & Tuesday is our off days. If you would like an appointment on any of these days, it will be an extra £20. Appointments are subject to our availability.
Contact us for more information.

CONSULTATIONS

If you are unsure of anything and need help with choosing a style that will suit you, we offer an in-depth telephone consultation lovely manager Grace.

Grace

Once payment has been made, please contact us on 07305418640 and we can arrange a date and time to contact.

FRONTALS & LACE INFORMATION

If you have an appointment booked for frontals/closures/premade wigs, we will need your pieces 3 days BEFORE your appointment time (your bundles are not needed). This does not include days we are closed (Sun-Tue). If we don't receive it on time, a £15 late fee will be added onto your final bill at appointment. In some cases we may have to cancel your appointment, as we have other clients and cannot always customise late or on the day.

WE DO NOT ACCEPT OVERLY DENSE FRONTALS, AS IT IS HARD TO WORK WITH. If we are provided with a dense frontal, unfortunately we will not be able to do your hair unless it is replaced before your appointment. This applies to full lace wigs also!

WE DO NOT WORK ON FRONTALS ALREADY CUT, AND CUSTOMISED BY ANOTHER. UNLESS IT IS OUR OWN

Please understand we want to give you the best service possible, so please adhere to our guidelines carefully. Failure to do so will result in a cancellation, and your deposit will be forfeited.

European Complexion- Transparent lace
Light Complexion- Trans/Light Brown lace
Brown Complexion- Medium Brown lace
Dark Complexion- Dark Brown lace

BELLA MENSA STUDIO

We supply hair for our clients only. Once you have booked an appointment, please contact us for a price list, and we can get your pieces ready.

Please note payment for hair is taken prior, so please let us know 1 1/2 weeks before your appointment date to avoid any delays.

We sell individual bundles, ready made wigs, lace closures and frontals. There are many textures available, and inches range from 14”~28”.

Once orders are placed and processed, if for any reason, we do not issue refunds for bundles/closures/frontals and wigs. This is due to hygiene reasons, and orders being processed already.

We do accept hair that is not our own. Please make sure if you are not purchasing hair from us, the hair you provide is RAW VIRGIN HAIR. If you get beauty supply hair, we will only accept REMY GODDESS hair.

If you are reusing old bundles, please make sure to bring them combed out, clean & dry. We do not work with bundles that have been cut up into small sections. If unsure, please contact us.

CUSTOMER SERVICE

We have a 48 hour grace period in which you can come back to us with any problems/issues with your hair or appointment and we will rectify the issue.

Bella Mensa Hair are always looking for ways to improve our service. We welcome all feedback, so please do not hesitate to contact us.

Please don’t forget to leave us a GOOGLE REVIEW

THANK YOU for booking Bella Mensa Studio

Can’t wait to slay you dolls ❤️