Click the checkbox to agree to the following:

Payment and Refunds: All payments for products and services are non-refundable. Clients acknowledge and agree that refunds will not be issued for any reason. Payments are due in full prior to the commencement of services.
Cancellation Policy: Clients must provide a minimum of 24 hours notice for session cancellations. Failure to provide timely notice may result in forfeiture of the session fee. Clients can cancel and reschedule their session using the "reschedule" button on their emailed appointment confirmation.
Rescheduling: Clients may request to reschedule a session with at least 24 hours notice. Rescheduled sessions must occur within a mutually agreed-upon timeframe that can be found on the scheduling calendar.
Late Arrivals: Clients are responsible for arriving promptly to scheduled sessions (in person, virtually, or by phone). If a client arrives late, the session will still end at the originally scheduled time, and the full session fee will apply.
Confidentiality: All communications are strictly confidential, except as required by law or professional ethics. Client confidentiality is maintained in accordance with applicable laws and professional standards.
Client Responsibility: Clients are responsible for their own well-being and progress. I provide guidance and support, but ultimately, the responsibility for decisions and actions rests with the client.
Termination of Services: I reserve the right to terminate services at any time if it is determined that the continuation of the therapeutic or coaching relationship is not in the client's best interest.
Client Agreement: By engaging in professional services provided by Dr. Krystal Ferrell, clients acknowledge that they have read, understood, and agreed to these terms and conditions.

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