Business operations update due to COVID - 19

Following the government announcement on the 22nd February 2021 I am planning a phased reopening of services in line with the government easing of restrictions. Some services may not be available to book until certain dates due to this. These may be subject to changes as restrictions are adjusted. You can keep up to date with the latest information by visiting my facebook page, or you can visit my website at www.vintagegardenspa.co.uk

IMPORTANT - Please ensure you fully read all booking terms and conditions BEFORE scheduling your appointment.

Clients must be in general good health to receive treatment, if there are any medical conditions or any doubts as to whether our venue is suitable for you then please do get in touch before booking to see how we can help you come visit us.

The minimum age for guests is 14 years and young adults under 18 years Must be accompanied by a parent/guardian at all times.

** Please note that we are unable to cater for specific dietary requirements other than vegetarian, as all food is cooked within a home environment where common allergens such as gluten, dairy, nuts, are also present.

Booking your appointment.

Upon booking your appointment you will be asked to enter a payment method to secure your booking. Your card will NOT be charged at this point. The total cost for your appointment can be paid on arrival either by cash, bank transfer or card payment.

Gift vouchers are to be redeemed directly online when booking by entering your voucher code.

Cancellation policy:

The following period(s) of notice are required as a minimum for appointment cancellations. If you cancel your appointment without giving the following period of notice, then the cost of the appointment/package will be payable in full. This will be collected from the payment method registered upon booking your appointment.

Individual treatments - A minimum of 48 hours notice must be given.

Spa day packages and all other treatment packages - A minimum of 7 days notice must be given.

*Please note that the lead booking name is responsible for the total party cost in the event of cancellation and the card used at the time of booking will be charged for the full package cost.

(We strongly recommend that you collect full payment from other members of your party at least 2 weeks before your visit).

Rescheduling of appointments - You may reschedule your appointment without charge provided the following amount of notice is given, otherwise the appointment will become payable in full:

Individual appointments: 48 hours notice is required

Spa package days and package treatments: 7 days notice is required.

Conditions for use of the hot tub:

Please ensure ALL your party are aware of the following-

Please note that we take our hygiene, safety and cleanliness very seriously at Vintage Garden Spa and we are strict regarding our hot tub terms and conditions. These are highlighted upon booking your appointment.

Due to oils, creams and colourants contaminating our hot tub filters we are unable to allow self tan users to use the hot tub. If you have previously used self tan then you MUST be at least 4 weeks self tan free before visiting.

For the same reason we also do not allow anyone arriving in make up, body lotions or sun creams etc to use the hot tub facility and request that all guests please arrive freshly showered and without wearing any of these products.

We regret breast feeding mother's are also unable to use the hot tub for health and hygiene reasons.

Please ensure you fully understand our Terms and Conditions, as these must be accepted by you and on behalf of your party before scheduling your appointment.

If you have a question regarding gift vouchers, upcoming appointments or anything else, we have a really useful FAQ page. If you can't find what you're looking for there however, please don't hesitate to get in touch. I'm happy to help !